Digital Customer Experience Improvment (UX)

• Assess and enhance the overall digital customer experience across multiple platforms and products.
• Conduct in-depth user research, including customer interviews, surveys, and usability testing, to uncover pain points and opportunities for improvement.
• Analyze customer feedback and behavior data to inform design decisions and improve digital touchpoints.
• Collaborate with cross-functional teams including product management, design, and development to implement customer-focused improvements.
• Create customer journey maps, personas, and wireframes to visualize interactions and optimize user experiences.
• Stay informed of industry trends and best practices in user experience and digital customer experience improvement.
• Facilitate workshops and brainstorming sessions with stakeholders to generate ideas and design innovative solutions.
• Provide actionable recommendations for enhancing digital customer engagement and satisfaction.
• Engage in iterative design processes, conducting A/B testing to validate and refine improvements.
• Monitor and report on the impact of changes on customer satisfaction and experience metrics.

• Bachelor’s degree in Human-Computer Interaction, UX Design, Business, or a related field.
• Minimum of 5 years of experience in digital customer experience design or UX design.
• Strong understanding of customer experience principles and user-centered design methodologies.
• Experience with UX research techniques such as usability testing and customer feedback analysis.
• Familiarity with wireframing and prototyping tools (e.g., Sketch, Figma, Adobe XD).
• Excellent communication and interpersonal skills, enabling effective collaboration across teams.
• Strong analytical skills with the ability to interpret data and apply insights to improve customer experiences.
• Proactive mindset with a passion for solving customer problems and enhancing satisfaction.
• Knowledge of digital marketing and customer engagement strategies is a plus.
• Familiarity with web development technologies (HTML, CSS, JavaScript) is advantageous.

- Hybrid working model

- 50 percent in USD

-Social and medical insurance

-Transportation