Freight Coordinator

Job Title: Freight Coordinator

Schedule: M-F, 9AM to 6PM Pacific Time

Salary: $1,000 - $1,500/month

We are looking for a highly organized and detail-oriented Freight Coordinator to join our Logistics Team. In this role, you will be responsible for overseeing the end-to-end scheduling and management of freight deliveries between our third-party logistics (3PL) warehouses and retail partner locations. Your work will be essential in ensuring timely and seamless delivery and return operations.

To expedite the process, please complete this assessment when submitting your application: https://app.testgorilla.com/s/dbperfvv

Responsibilities:

• Pick-Up and Delivery Coordination
• Communicate daily with carriers, freight forwarders, 3PL warehouses, and retail partners to plan routing schedules based on time-sensitive pick-up and delivery appointments.
• Schedule and confirm inventory pick-ups from 3PL warehouses according to outbound shipping plans.
• Coordinate delivery appointments with retail partner stores and carriers to ensure on-time arrivals.
• Manage all shipping documentation, including BOLs, parcel labels, packing slips, and commercial invoices.
• Track shipments in transit and proactively update all relevant internal and external stakeholders.
• Exception and Issue Management
• Monitor delivery progress and handle exceptions such as delays, missed pick-ups, failed deliveries, or damage claims.
• Communicate issues to internal stakeholders in a timely and professional manner.
• Collaborate with carriers, warehouse teams, and retail partners to resolve issues quickly and efficiently.
• Maintain detailed records of delivery incidents and work toward continuous process improvement with logistics providers.
• Return Shipment Management
• Coordinate reverse logistics from retail locations back to 3PL warehouses.
• Ensure return shipments are properly labeled, documented, and tracked.
• Verify receipt and condition of returned goods, updating internal systems as needed.
• Data Accuracy and Reporting
• Maintain accurate shipment logs and track logistics KPIs such as on-time performance and issue resolution.
• Prepare regular performance and exception reports for the logistics team.
• Audit freight invoices and delivery documentation to ensure accuracy and compliance with contractual terms.
• Stakeholder Communication and Alignment
• Serve as the primary point of contact for freight scheduling and delivery updates across internal teams and external partners.
• Maintain clear, timely, and consistent communication with store managers, warehouse contacts, and freight providers
  

Requirements:

• Minimum of 2 years of experience in freight coordination, logistics, or supply chain support, ideally within a retail and/or 3PL environment.
• Strong organizational and time-management skills with the ability to handle multiple shipments and resolve issues concurrently.
• Experience with ERP systems (e.g., NetSuite), TMS (Transportation Management Systems), WMS (Warehouse Management Systems), or shipment tracking platforms.
• Excellent written and verbal communication skills; customer service-oriented.
• Proficient in Microsoft Excel and Google Sheets for tracking and reporting.
• Self-motivated and capable of working independently in a remote or offshore setup, with flexibility to manage different time zones.

Tools to use

• NetSuite or other ERP systems
• TMS (Transportation Management Systems)
• WMS (Warehouse Management Systems) 
• Excel
• Google Sheets