29394300557 - Customer Service Representative

Position: Customer Service Representative
Job Type: Full-Time
Location: 100% Remote work
Working Schedule: M-F; 8am to 5pm PST

Overview:
Our client is a leading provider of in-home and community-based rehabilitation services for individuals with brain and spinal cord injuries, offering customized programs tailored to each client's unique needs. Committed to empowering individuals to achieve full recovery through personalized care, they emphasize collaboration and adaptability in their treatment plans. They are seeking a Customer Service Representative to deliver exceptional support, address inquiries, resolve concerns, and provide information to ensure a seamless and satisfying customer experience.

Responsibilities:

Customer Support:

• Handle client inquiries and concerns via phone, email, or chat.
• Provide clear, concise, and accurate information about the company's services and policies.
• Act as a liaison between clients and internal teams to ensure seamless communication.

Problem Resolution:

• Address client issues with professionalism and efficiency.
• Escalate unresolved or complex issues to the appropriate departments and follow up on resolutions.

Administrative Tasks:

• Maintain and update client records in the CRM system.
• Prepare reports on customer feedback, inquiries, and trends to support continuous improvement.

Customer Experience:

• Foster positive relationships with clients to enhance satisfaction and loyalty.
• Proactively provide solutions and suggestions to improve client experiences.

• At least 3 years of experience in a customer service or related role.
• Experience working with international clients is an advantage.
• Exceptional verbal and written communication skills in English.
• Strong listening skills with the ability to address client needs empathetically.
• Proficiency with customer service tools and CRM systems.
• Ability to adapt quickly to new technologies.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks effectively and perform under pressure.
• Positive attitude, strong communication skills, and a team-oriented mindset.