Member Services

Member Services

Downtown YMCA

Dayton, OH

Part Time Non-Exempt

$10.45-$12.54/Hour

Position Summary:

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:

Provides excellent member service.
Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
Follows Member Service Desk processes and systems.
Conducts tours of the facility for prospective members and guests.
Displays excellent telephone skills.
Handles monetary transactions and appropriate reconciliation of these transactions.
Builds relationships with members.
Proactively solves problems.
Performs routine copying and filing.
Keeps up-to-date with member information as outlined in the member handbook.
Follows appropriate safety guidelines.
Communicates to direct supervisor any concerns or incidents that may need follow-up.
Communicates any suggestions to improve member services.

Qualifications:

Must be 18 years of age. High school diploma or GED required.
A 2-year degree or applicable experience is preferred.
One year or more of related customer service experience required.

Average salary estimate

$23941.5 / YEARLY (est.)

min

max

$21756K

$26127K

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What You Should Know About Member Services, YMCA of Greater Dayton

At the Downtown YMCA in Dayton, OH, we’re on the lookout for a passionate and energetic Member Services representative who will play a key role in enhancing the experience of our members. As a part-time Member Services team member, you’ll be the friendly face at the Member Services Desk, ensuring that all visitors and members feel welcomed and valued. You'll engage with new and prospective members, guiding them through everything the YMCA has to offer. This role not only involves performing membership transactions like sales, changes, and cancellations, but it’s also about building lasting relationships with our community. Imagine guiding someone through a tour of our fantastic facilities, helping them register for programs that fit their interests, and providing exceptional service over the phone! You'll take the lead in resolving member inquiries and challenges, always striving for the best solutions. We value your individuality and your voice – sharing your insights to improve our services is not just welcomed, it’s encouraged! If you have a strong customer service background and a desire to nurture potential in others, this could be the perfect fit for you. Join us at the YMCA, where you're not just another employee but part of a community dedicated to making life better for those we serve. At $10.45-$12.54 per hour, you'll enjoy flexibility and the chance to make a difference every day.

Frequently Asked Questions (FAQs) for Member Services Role at YMCA of Greater Dayton

What responsibilities does a Member Services representative take on at the Downtown YMCA?

As a Member Services representative at the Downtown YMCA, your responsibilities include providing excellent customer service, managing membership transactions, conducting tours for prospective members, and fostering relationships within the community. You'll play a pivotal role in connecting with members and enhancing their experience at the Y.