IT Support Desk Technician II

Xpress Wellness is a leading healthcare care provider that is committed to delivering high-quality healthcare services. We are seeking a proactive and dedicated IT Help Desk Technician II to join our team. In this role, you will be responsible for providing first-level and second-level support to our healthcare staff and ensuring that all technology-related issues are resolved in a timely manner. You'll play a vital role in maintaining the operational efficiency of our IT systems and supporting our commitment to delivering exceptional healthcare services.

Responsibilities

• Respond to user inquiries and provide technical support via phone, email, and in-person.
• Troubleshoot hardware and software issues related to desktop computers, laptops, printers, and peripheral devices.
• Assist with the installation, configuration, and maintenance of computer systems and software applications.
• Document support requests in the IT service management system and track the resolution process.
• Perform routine maintenance and updates on IT equipment and software.
• Contribute to the creation and maintenance of user guides and knowledge base articles.
• Provide training to staff on new software and technology tools as needed.
• Collaborate with other IT team members to identify and resolve technology issues.
• Participate in IT projects and initiatives aimed at improving the overall IT infrastructure.
• Maintain a high level of customer service and professionalism at all times.

• Associate's degree in Information Technology, Computer Science, CompTIA plus or a related field preferred; equivalent experience will be considered.
• 4+ years of experience in a help desk or technical support role.
• 1+ years of experience in a help desk or technical support role in level 2 support.
• Must have 1+ years of experience supporting Microsoft 365 products.
• Must possess good working knowledge of networking, Active Directory Management, M365 User Management, Computer Imaging and IT Security concepts.
• Strong knowledge of Windows operating systems and common applications.
• Familiarity with hardware components and troubleshooting techniques.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Customer-focused mindset with a commitment to providing outstanding service.
• Knowledge of healthcare IT systems and applications is a plus.

Xpress Wellness offers a great working environment with the following perks:

• Competitive pay
• Generous PTO
• Health
• Dental
• Vision
• Retirement package with employer match
• Short-term disability + long-term disability options
• Life insurance