Engineer, Site Reliability Engineering - Observability

Our Purpose 

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

In Site Reliability Engineering (SRE), we drive and influence Xero to provide the most reliable experience for our customers. We are a global team based across New Zealand, Australia and the USA. In SRE at Xero, we combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.

• We are currently seeking Engineers within our Observability team in SRE. Our team builds and implements sophisticated monitoring and remediation toolsets to  support best in class observability, reliability, operational excellence and engineering productivity at Xero. In this role you will have the opportunity to leverage your technical experience to drive & contribute to team deliverables and also broader SRE and Xero initiatives. 
• As a member of our Observability team, you will help enable and empower Xero engineering teams to improve their engineering practices by a combination of the following - Contribute to the delivery of projects aligned with team goals, solving ambiguous problems with innovative solutions.
• Build and maintain tools that reduce toil in managing our monitoring and logging platforms.
• Provide guidance around tooling, standards and practices in monitoring, tracing, logging and observability.
• Support and enable our product teams in troubleshooting issues around observability support systems.
• Advocate for continuous improvement of systems and processes within the team, and across the organization.
• Make it easier for engineering teams to achieve a high standard of system awareness and reliability, so they can create more efficient, scalable and reliable applications for Xero's customers.
• On call-duites.

• Experience working to improve operational outcomes for software systems in production environments.
• Good working knowledge of reliability and observability concepts and practices especially with distributed systems and microservices.
• Proficiency in one or more object-oriented programming languages like C#, JavaScript, Golang, Python etc.
• Experience with cloud platforms, Linux, Docker, Kubernetes, IaC, CICD tools.
• Experience in instrumenting multi-team, distributed web applications and integrating with monitoring solutions like New Relic, Datadog, Dynatrace, SignalFX, Scalyr, Sumo Logic, Splunk or Open Telemetry.
• The ability to engage and build relationships within the team and with internal stakeholders.

Why Xero? 

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.