Technical Account Manager (eCommerce and CMS)

The Role

The Technical Account Manager (TAM) is responsible for managing delivery on our eCommerce and CMS accounts while partnering closely with our Development team. Reporting to the Director of Technical Account Management, this person is mainly responsible for collecting detailed business requirements and translating those requirements for web development.

This is a hybrid role, where you will wear several hats: program/project manager; product owner; business analyst; and QA. To succeed in this role, you should possess a natural analytical way of thinking and be able to explain technical concepts to non-technical users, along with strong interpersonal and communication skills. You will interact frequently with clients, assess requests, assign resources as necessary, and troubleshoot platform configurations.

At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.

We offer:

-Remote-first culture

-Unlimited PTO

-Extended Holiday break (Winter)

-Flexible schedules

-Work from anywhere options*

-100% paid parental leave

-401(k) matching

-Medical, Dental, Vision, Life, Pet Insurance

-Sponsored life insurance

-Short Term Disability insurance and additional voluntary insurance

-Annual Class Pass credits and more!

The anticipated annual salary for this role will range from $65,000- $80,000, based on consideration of a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and respective state’s salary threshold for exempt employees. At Wpromote, pay ranges are subject to change and are based on specific market medians for similar jobs according to third-party salary benchmark surveys. Individual pay within that range can vary due to skills, experience, and available budget. The total compensation package for this role will include benefits (listed above).

*This position may be performed remotely in most states within the US, with some exclusions

**We have office hubs in Los Angeles, Chicago, and New York, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!

***This position is not eligible for immigration sponsorship

Important Notice: Beware of Job Scams

Wpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity.

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• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Conducting internal and external meetings and presentations to share ideas and findings
• Performing requirements analysis and responsible for advising the customer on their digital roadmap
• Documenting and communicating the results of your efforts through Asana, weekly status reports, and internal JIRA tickets
• Effectively communicating your insights and plans to cross-functional team members and management
• Gathering critical information from meetings with various stakeholders and producing useful reports in partnership with SMEs, such as status reports/dashboards, technical diagrams, business workflows, budget burndowns, etc.
• Working closely with clients, developers,  solution specialists, client-side project managers, and account managers
• Prioritizing initiatives and ensuring solutions meet business needs and requirements
• Managing competing resources and monitoring deliverables and ensuring timely completion of projects

• 2-4 years of experience in a professional services environment, with agency experience strongly preferred
• Familiarity with technical analysis, system configuration, etc. for eCommerce and CMS platforms
• Exceptional analytical and conceptual thinking skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Excellent documentation skills
• Experience effectively managing 5-to-6-figure project budgets 
• Strong EQ (empathy), conscientiousness, and professionalism
• The ability to create detailed reports and presentations and communicate the information effectively to non-technical audiences
• Competency in Google Workspace
• A track record of following through on commitments
• Excellent planning, organizational, and time management skills
• A bachelor’s degree in business, technology, or related field
• 1 year of experience with any combination of the following platforms is a plus; Wordpress, Contentful, Prismic.io, AB Tasty, VWO, Optimizely, Sitespect, Magento, Shopify, and BigCommerce
• Experience with Google Analytics and PPM tools (ie. Asana, JIRA, etc) is a plus

Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.