Manager, Customer Experience (East)

Summary 

The vision of the Customer Experience Management (CEM) team is to connect Wiz value to top customer initiatives to outpace the competition, facilitate healthy product adoption, and drive revenue growth. CEMs manage organizational change management by removing adoption roadblocks, increasing customer stakeholders invested in Wiz, and delivering value realization to our most valued customer accounts. As a Manager, CEM you will be leading a team of CEMs. Ideal candidates will exhibit high levels of business acumen all the while maintaining a customer-first approach. You will streamline strategy and communications between sales, customer success and operations leadership to ensure long term retention of customers. Join Wiz as a Manager, CEM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth. 

Location
We are focused on candidates located in Eastern time zone.

What You’ll Do 

• Lead, mentor, and motivate a team of CEMs working with our most strategic customers. Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region. 
• Drive CEM strategy and customer deliverables to continuous grow impact of your team.  
• Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption. 
• Maintain and report accurate customer health and project status within region while collaborating with sales peers. 
• Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success. 
• Identify and activate strategies to proactively identify and grow value within accounts. 
• Collaborate effectively cross functionality with key teams including Deal Desk, Legal and Operations. 
• Act as an escalation point for team around at-risk customers. 

What You’ll Bring 

• 5+ years of experience as a CSM, CEM, PM or related customer facing revenue focused role ideally within security or cloud. 
• 3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts. 
• Proven track record of mentoring and managing high-performing revenue teams. 
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. 
• Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility.