Service Order Manager (Island Palm Communities)

WinnCompanies is looking for a Service Order Residential Maintenance Manager to join our Island Palm Community located at Wahiawa, HI.

Teamwork, innovation, and mutual respect.  At Island Palm Communities, our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.  Our team members are committed to helping people in the communities we serve, and we reward our team’s passion and hard work with competitive pay, amazing benefits, and learning and growth opportunities.    

Previous residential/housing maintenance experience is required.

This opportunity offers a pay of $76,440 annually with a potential 15% annual performance bonus.

• Scope, schedule, and coordinate service order work (internal and contracted). Utilize the Yardi tools to manage service orders.
• Address and diffuse customer concerns and escalation, including appropriate follow up, parts scheduling, contractor scheduling, and follow through to resolution.
• Participate in hiring, performance management, and progressive discipline in coordination with DOF and HR. Train, coach, and mentor team members.
• Ensure the that all Winn Military Housing Services (WMHS), Lend Lease, and Military Partner policies, procedures, standards, and reporting requirements are effectively adhered to and communicated to employees.
• Communicate daily with community offices and maintenance department managers to ensure appropriate goals and targets are met for Service Orders.
• Scope and coordinate preventive maintenance work (internal and contracted), including individual homes, playgrounds, amenities, and facilities. Manage scheduled curb appeal.
• Perform quality control checks to ensure time and quality expectations are met.
• Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensures solutions are implemented by appropriate staff.
• May be responsible for duties of Service Dispatch Manager, Service Order Coordinator, Resource Manager, and Field Supervisors in their absence or as required.

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• 1-3 years of supervisory experience in the maintenance field.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Working knowledge of residential maintenance and construction.
• Experience with computer systems, particularly Microsoft Office applications.
• Excellent customer service skills.
• Ability to manage and work with a diverse group of people and personalities.
• Ability to read and write in English, in order to understand basic instructions and take direction from supervisors.

• Vocational or technical training.
• Experience with reporting, data analysis, forecasting, and budgeting.
• Experience with Yardi property management software.

Why Island Palm Communities?

Teamwork, innovation, and mutual respect.  At Island Palm Communities, our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. Our team members are committed to helping people in the communities we serve, and we reward our team’s passion and hard work with competitive pay, amazing benefits, and learning and growth opportunities.    

As part of WinnCompanies, we are a nationally recognized leader in property management and development with 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico. WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.

Our Benefits:

- Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)

- 401(k) plan with a company match

- Various comprehensive Medical, Dental, & Vision plan options for you and your family

- Flexible Spending Account and Dependent Care Flexible Spending Account

- Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance

- Tuition Reimbursement program and continuous training and development opportunities

- Wellness program (group challenges, seminars, gym membership reimbursement)

- Employee Assistance Program

- Employee Discount Programs

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families