Virtual Revenue Cycle Management (RCM) Director

In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care.

Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. In order to make this mission a reality, we built a virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises.

Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock  crisis coverage, while working to connect patients to the most appropriate next level of care.

• As the Revenue Cycle Management Director, you will own and lead Willow Health’s end-to-end billing and revenue cycle strategy. This role is critical to ensuring the organization’s financial health and sustainability by overseeing billing operations, managing compliance, optimizing workflows, and leading a team of billing professionals.

• Own the Revenue Cycle: Lead the entire revenue cycle function, from patient registration through claim submission, payment posting, and AR resolution.
• Billing Operations Oversight: Manage the daily operations of the billing department, ensuring accurate, compliant, and timely submission of claims to commercial and government payers.
• Team Leadership: Hire, develop, and lead a team of billing specialists. Provide coaching, mentorship, and performance feedback to foster a high-performing culture.
• RCM Strategy & Optimization: Continuously improve RCM workflows to reduce denials, accelerate collections, and ensure payer compliance. Drive best practices across systems and teams.
• Payer & Regulatory Compliance: Stay current with changing payer requirements and healthcare billing regulations, particularly those related to behavioral health and telehealth. Implement policies and procedures to ensure compliance.
• Analytics & Reporting: Generate and present billing and reimbursement reports to executive leadership. Monitor key metrics such as clean claim rate, DSO, and denial trends to drive decisions.
• Collaboration: Partner with finance, clinical, and operations teams to align RCM goals with broader business objectives.
• Develop and Monitor Key Performance Indicators (KPIs): Establish and rigorously monitor critical revenue cycle KPIs (e.g., net collection rate, cost to collect) to identify areas for improvement and drive performance optimization.
• Architect and Optimize End-to-End RCM Processes: Lead the design, implementation, and ongoing optimization of comprehensive revenue cycle processes to maximize efficiency and effectiveness.

• Bachelor’s degree in Healthcare Administration, Business, or related field.
• 5+ years of experience in revenue cycle management, with a focus on behavioral health billing.
• Proven track record of team leadership in a healthcare billing environment.
• Strong understanding of Medicaid, commercial insurance, and behavioral health billing nuances.
• Proficiency in billing systems and EHR platforms.
• Strong communication skills and executive presence.

• Safety above all else. We operate in a space with life and death repercussions, and every member of our team takes that responsibility seriously. We all look for and call out patient safety concerns.
• Maximize measurable impact. We put our patients first. We are tenacious about doing good, and we have the outcomes to prove it. Our work is guided by measurable hypotheses that we test and re-evaluate. 
• Build inclusively and equitably. We are committed to decreasing the systemic inequalities in healthcare and to building an organization where a diverse group of patients and employees can thrive. We seek to understand and learn from differences rather than minimize them. 
• Stakes determine speed. Where the stakes are low, we optimize for quick learnings and progress. Where the stakes are higher, we are more thoughtful and methodical. Where safety is a concern, we optimize for zero errors. 
• Constellations, not stars. We believe a well functioning team is worth much more than a collection of individuals, and we invest in bringing out the best in each other. We are kind, loyal, and direct.
• Honor commitments; honor yourself. We do our best work when we are fulfilled, our core needs are met, and there is joy along the way. We are clear about what we can and can’t do so that we can honor our commitments and fulfill them excellently. 
• Empowerment and empathy. Wherever possible, we empower others rather than decide for them. When we make decisions that affect others, we seek their perspective and minimize harm done.

Please submit your resume and a cover letter detailing your relevant experience and how you have contributed to the success of optimizing revenue cycle management. Include examples of process improvement initiatives you have led in medical billing and claims processing.

Note: This job description is a general outline of the responsibilities and qualifications required for the role and is not exhaustive. The responsibilities and duties may be adjusted based on the needs of the clinic.

Willow is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Our Interview Process: Complete the application. First interview with the hiring manager. Second round of interviews with the team. Take home / skill assessment with the hiring manager. Reference check. Offer. Background check 

Physical Demands: Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.