Employee Experience Coordinator - Human Resources

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

The Employee Experience Coordinator (EEC) provides recruitment and employee experience administrative support to the Talent Acquisition team in order to execute the end-to-end candidate job transition process and support team projects. Through exceptional communication and organization skills, the EEC partners with the team/hiring managers and efficiently coordinates recruitment activities as well as provides coverage for the Employee Experience group as required.

Accountabilities:

• Provide the Talent Acquisition Specialists (TAS) and hiring managers with administrative support throughout the recruitment and onboarding process
• Work with the TAS and hiring manager to ensure the appropriate interview guides, grids and other selection tools are used
• Schedule, administer and score all pre-employment tests and other selection assessments
• Assist hiring managers with candidate interview scheduling, coordinating availability of panel members and meeting rooms
• Coordinate the reference, credentials and background checking process with external vendor; ensuring that all checks have been completed successfully; reviews results and flags any issues
• Prepare all external and internal offer letters
• Participate as a valued member of the Talent Acquisition and Employee Experience team
• Investigate any candidate related issues during job transition stages and communicate with all parties the action or response
• Participate in hiring fair events as required
• Update applicant tracking system data to ensure all candidate lifecycle stages are accurately captured
• Review, enter and validate employee data into various HR systems, including but not limited to entering new hires, transfers, terminations and benefit enrollments etc.
• Responsible for experience pay calculations prior to, leading to new hire’s offer and in post-hire cases
• Respond to various inquiries from the HR team, managers, new hires and employees related to their on-boarding or transfer
• Responsible for data integrity of employee information entered in all HR systems
• Create and maintain employee files in accordance with policies and procedures
• Ensure workflow processes are efficient and in compliance with Osler’s policies and procedures as well as maintain knowledge of HR policies, Total Rewards programs, collective agreements, federal and provincial employment laws and regulations to ensure compliance
• Act as a talent brand ambassador and provide candidates and hiring managers with an exceptional experience by projecting a positive attitude
• Actively participate in special projects and initiatives focused on improvements to processes and practices

• Completion of a human resources degree or diploma/certificate program
• Two to three years experience with data entry into HRIS/payroll systems, HR reporting required
• Minimum of one to two years of experience as a recruitment coordinator/assistant and/or human resources generalist
• Recent experience with benefit administration including processing benefit enrolments, etc.
• Experience with Virtuo HR and Meditech preferred
• Demonstrated understanding of employment legislation and collective agreement administration
• Exposure working in a unionized environment and experience from being in the hospital/health care sector would be an asset
• Practical knowledge of human resources processes and best practices is required
• Highly motivated, results-oriented, detail-oriented, able to work in a fast-paced environment
• Strong telephone communication skills and understanding of email etiquette
• Extremely proactive in meeting customer needs
• Demonstrated attention to detail and mathematical aptitude
• Must possess strong time management and organizational skills to be able to successfully manage tight deadlines and payroll cutoffs
• Excellent organizational, communication and interpersonal skills needed; as well as strong attention to detail
• Must possess a strong client focus with demonstrated success in developing working relationships and using superior communication (written and oral) and interpersonal skills
• Must be action oriented with an ability to make quick quality decisions and deliver superior results
• Effective team player that demonstrates a willingness to assist others and support team activities
• Knowledge of employment legislation, exposure to labor relations language (including collective agreements), and familiarity with recruitment and employment standards an asset
• Demonstrated strong computer and keyboarding skills with intermediate/advanced skills with Microsoft Office (Word, Excel and Outlook) and experience using human resources management and applicant tracking systems
• This position may be required to travel and work between all Osler sites
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently Days, Monday to Friday (subject to change in accordance with operational requirements)

This is a Remote First role: Roles that can function primarily remotely but require essential, occasional onsite work

Annual Salary:
Minimum:  $60,216.00
Maximum: $75,270.00

Internal application deadline: March 13, 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.