Assistant General Manager

About Westgate Vacation Villas & Town Center Resort:
Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

The Assistant General Manager plays a key role within the operation of Westgate Vacation Villas & Town Center Resort, which has over 3,000 rooms. In this position, you will work closely with the General Manager to ensure the daily operations run smoothly. Your responsibilities will include maintaining the resort’s assets, fostering the development of our talented operations team, and enhancing owner and guest satisfaction. Additionally, you will take an active role in managing the resort’s finances and engage in regular communications and meetings with leadership. As Assistant General Manager, you will also provide leadership across several key departments, collaborating effectively to drive the success of our property.

Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Duties and Responsibilities:

• Perform appraisals of resort managers, coach and counsel, and develop all resort management staff
• Organize monthly meetings and perform follow up to all staff
• Leads by example and ensures that all associates follow SOP's
• Ensure resort inventory is managed effectively to attain the highest yield per resort objectives
• Conduct weekly yield meetings
• Assists in preparing and submitting the resort annual business plan
• Assists in managing and achieving all areas of budgets by implementing proper controls
• Periodically checks audits to ensure all financial controls
• Ensures all financial SOP's are being followed as outlined in the Financial SOP checklist
• Anticipates and documents capital expenditure requirements
• Maintains personal contact with owners and guests of resort
• Monitors and maintains procedures for safety of guest and personnel
• Maintains high levels of service as outlined in the SOP manual
• Performs weekly inspections to ensure quality
• Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out
• Assists in maintaining all reporting SOPs and timelines as outlined by the General Manager
• Must be visible, available to work all shifts as required by resort needs, and be able to assist guests as needed

• 5-7 years of  experience in the hospitality industry, ideally with several years in management roles within a large hotel or resort setting
• Experience in timeshare properties is required
• Proven track record of successful team leadership and property management
• Experience managing large teams and complex operations
• Strong understanding of hotel or resort operations, including room management, guest services, housekeeping, maintenance, and food and beverage departments
   

Education & Certifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
   

Skills/Knowledge:

• Proficiency in budgeting, financial management, and cost control
• Strong leadership skills with the ability to motivate and direct teams in a fast-paced environment
• High attention to detail in all aspects of resort operations and guest interactions, ensuring that service standards are consistently met and exceeded

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.