Regional Manager, Wholesale

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role

The Regional Manager, Wholesale is responsible for achieving financial targets across approximately 10 wholesale partners located from the mid-west to Texas. This role is a sales driver and a trusted resource for partners, proactively influencing marketing activities and resolving client issues to support sales with integrity and professionalism. You will build and maintain collaborative relationships with partners' showrooms and internal service teams and top A&D clients to continuously increase sales, deliver the exceptional experience and service that Waterworks clients expect. This role works collaboratively with cross functions teams and other sales channels to serve our clients and company effectively.

Key responsibilities include proactively driving marketing initiatives, cultivating relationships with key market influencers, and supporting high-potential opportunities within the architecture and design (A&D) community. The Regional Manager will also engage with key builders to protect and retain specifications, ensuring consistent builder support of the Waterworks brand.

The ideal candidate will be a road warrior, traveling frequently and regularly to partner locations to build relationships and drive business growth.

• Ensure assigned wholesale partners meet and exceed sales goals.
• Partner closely with partners to set and execute sales and marketing strategies, holding partner Sales Consultants accountable for monthly goals.
• Conduct needs assessments, identify opportunities, and provide ongoing support to increase confidence in marketing and selling Waterworks products.
• Collaborate with Channel Operations and cross-functional teams to create tools and resources for Boutique Partner Sales Consultants.
• Review marketing strategies and revenue goals by account monthly.
• Track progress through weekly field reports and appointment schedules.
• Manage project pipeline and register known projects per Client Management guidelines.
• Plan effective marketing activities and ensure timely CRM recording.
• Communicate business strategies and outlooks with appropriate forecasting.
• Cultivate relationships to ensure Waterworks is the preferred vendor or implement strategies to achieve this status.
• Source and share leads across appropriate business channels and resolve cross-over issues.
• Hold partners accountable for contract compliance.
• Manage business unit to achieve ROI and stay within budget.
• Serve as escalation point for unresolved client issues, working with Direct, Client Services, Returns/Product Support, and etc.
• Ensure adherence to Waterworks qualification processes within partner relationships.
• Define and implement operational processes to uphold the Waterworks brand and meet client and partner needs.
• Liaise between corporate and partner Sales Consultants, conducting weekly calls to keep Consultants connected, informed, and accountable.
• Respond promptly to internal communications.
• Model Waterworks values within the territory and partnerships.
• Other accountabilities as assigned.

• Bachelor’s degree or equivalent experience
• Minimum of 5 years of sales experience as outside consultant, showroom or luxury retail sales, or architectural design firm, including 2+ years in sales management within a luxury brand
• Strong industry connections within the luxury design trade
• Drive to achieve sales results
• Relationship builder with drive to be in front of partner and clients
• Self-motivated leader with excellent coaching, communication, and decision-making skills
• Proven ability to negotiate, close deals, and influence at all levels
• Strong multitasking and strategic-thinking abilities; pro actively problem solver
• Demonstrates trust, integrity, and professionalism
• Proficient in Microsoft Office and familiar with CRM systems
• Experience in plumbing, tile, or construction is a plus
• Travel required up to 75% or more to partner locations

Our Values

Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.

Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.

Own It: Be responsible for your results. Empower yourself and others to step forward and lead.

Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.

Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.