Senior Helpdesk / Systems Administrator

Exempt/Full-time/On-site

Reports to: IT Infrastructure Manager

Summary:

The Senior Helpdesk / Systems Administrator is responsible for providing high-quality technical support and system administration for a fast-paced and growing IT environment. The ideal candidate must possess excellent oral and written communication skills, a positive attitude, and the ability to work both independently and collaboratively as part of a team. This role requires 3+ years of professional IT experience with a broad range of technologies, including Apple OS, cloud-based management tools, security platforms, and enterprise applications.

Primary Responsibilities:

Technical Support & Administration

• Provide software support for Microsoft Office Suite (Excel, Word, PowerPoint, OneDrive), Adobe Suite, and other enterprise applications.
• Set up and support hardware for new user deployments, including printers, monitors, cameras, keyboards, cabling, and mice.
• Assist users with account support, including password resets and troubleshooting access issues.
• Manage cloud-based VOIP phone systems (RingCentral), including user provisioning, troubleshooting, and configuration.
• Assist with application installation and troubleshooting for business-critical software.
• Create and manage local user accounts as needed.
• Monitor IT dashboards, proactively addressing system issues.
• Configure and map network printers across multiple locations.
• Perform routine software and hardware upgrades to maintain a secure and efficient IT environment.

Enterprise IT & System Management

• As part of a Team, support approximately 400 employees across four facilities, including remote workers (WFH).
• Administer and maintain Google Workspace (Gmail, Google Meet, Google Admin Console).
• Support Microsoft Server Virtualization and other IT infrastructure.
• Manage security solutions such as SentinelOne endpoint security and Verkada Surveillance.
• Configure and maintain mobile device management (MDM) platforms like Kandji, SOTI/MobiControl, Action1 (Microsoft).
• Support telepresence and conferencing platforms, including Ohmni Telepresence and Google Meet.
• Utilize AI-powered tools like ChatGPT to enhance IT support efficiency, automate troubleshooting steps, improve knowledge base documentation, and optimize user assistance.

License & Inventory Management

• Maintain software licensing across multiple platforms (Microsoft, Adobe, Google, Promevo).
• Decommission and re-provision mobile devices using Apple Business Manager (ABM) and Kandji.
• Ensure inventory management for all IT assets, including laptops, monitors, peripherals, and cabling.
• Additional IT Functions
• Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice.

• 3-5 years of professional experience in IT support or system administration.
• Demonstrated technical skillset and troubleshooting experience.
• Ability to work independently and collaboratively within a team.
• Strong time management skills with the ability to prioritize and multitask in a dynamic environment.
• Excellent verbal and written communication skills at a professional level.
• Strong customer service orientation with a problem-solving mindset.
• Familiarity with AI-powered IT support tools (e.g., ChatGPT, automation platforms).
• Valid Driver’s License required.
• Comfortably climb up and down a ladder, kneel, stoop, bend, crouch and lift up to 10-20 lbs on a regular basis.

Preferred Education & Experience, But Not Required:

• Associate’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (Microsoft, Google, Apple, ITIL, or other industry certifications) are a plus.

Why Wantable?

• Be part of a dynamic, fast-growing company that has innovation and creativity embedded in its DNA.
• A chance to shape our customers’ journey and leave a lasting impact on their self-confidence, one order at a time.
• Join a collaborative environment where your ideas matter, your efforts are rewarded and you can see results in real time.

Wantable team members enjoy free food, coffee, and drinks in our HQ's beautiful Wantable Cafe. We have a laid-back, casual environment in a state-of-the-art HQ in Walkers Point.

We offer flexible schedules, paid parental leave (mothers AND fathers), and a private room for nursing mothers.

Even more exciting: paid vacation and seven paid holidays per year, plus a 50% discount on all merchandise. You’ll be eligible for the discount on your first day.

Important, but maybe less thrilling: we have ample parking, we offer medical (traditional and high deductible), dental, and vision insurance, as well as a 401K (both pre-tax and Roth options).