Operations Specialist

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe’s guidance, engagement, insights, and automation, organizations maximize the value of their digital assets to drive true digital transformation.

We are looking for a detail-oriented and motivated Operations Specialist to join our FCTO Digital Transformation team. This entry-level role supports the ongoing development, maintenance, and reporting activities within Salesforce and related tools, enabling strategic insights and operational excellence. You’ll assist in generating bi-weekly reporting for senior stakeholders and contribute to operational efficiency across business systems.

This is an ideal opportunity for someone eager to grow their career in digital transformation operations, reporting, and analytics.

• Maintain and update internal Salesforce dashboards and reports, ensuring accuracy, consistency, and relevance.
• Support the creation and delivery of fortnightly operational reports for FCTO senior stakeholders.
• Assist in identifying areas for reporting automation and improvements using tools such as Salesforce, Excel, or other data platforms.
• Collaborate with cross-functional teams to collect inputs for reports and translate business needs into data tracking requirements.
• Support ad hoc reporting requests and data-related projects to drive efficiency and visibility.
• Document and update standard operating procedures for reporting workflows.
• Learn and contribute to the team's use of AI prompting and automation in reporting and operations.

• Bachelor’s degree in Business, Information Systems, Analytics, or related field (or equivalent experience).
• 1+ year of experience in business operations, reporting, or administrative roles (internship experience welcome).
• Familiarity with Salesforce or other CRM/reporting platforms is highly desirable.
• Comfortable working with spreadsheets, data visualization tools, and reporting systems.
• Strong organizational skills and keen attention to detail.
• Ability to work independently, manage time effectively, and communicate clearly.
• Curiosity about digital transformation and eagerness to learn about automation, AI, and business operations.

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
• We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
• We value collaboration and understand the importance of a healthy work-life balance . To support, we offer: 
• Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.  
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

Our job titles may span more than one career level. The starting base pay for this role is between $70,000 and $83,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.