Resolve tickets related to break/fix issues and handle minor configuration changes
Coordinate vendor support for complex technical issues and provide expert-level guidance for system implementations
Support new project development, including systems analysis, planning, and implementation
Required Qualifications
High School diploma/GED with 8+ years of IT support experience; Bachelor's degree in Information Technology or related field preferred
ITIL Foundations certification is required
Minimum of 10 years of related experience
Experience with Genesys and Nice systems; knowledge of Aspect and Korbyt is preferred
Average salary estimate
$110000
/ YEARLY (est.)
min
max
$90000K
$130000K
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