HR Business Support Manager

Job Purpose:

• Responsible for delivering HR operational excellence for the Company/OU in the areas of recruitment, Learning, performance management and competence development on all delegated recruitments.
• Accountable for delivering on HR KPI’s at requested level.
• Support the coordination of activities of the HRGS.
• Support to the business for all HR matters as delegated by LHRM.

Dimensions:

Annual budget or financial business dimensions that the job either directly controls or indirectly influences:

a)       Annual budget / Opex: NA

b)      Staff (direct reports): 1

c)       Other (e.g.net proceeds, project costs, procurement spend, value of product throughput, etc.)

d)      Permanent staff: 38 but may change.

e)       Learning budget managed: To be done.

Main Internal stakeholders:

-      All CoB/F Managers

-      All staff

Main external stakeholders:

-      Service providers: learning, recruitment, management of service providers, etc

-      Business schools / Universities

-      Providers and third Parties in link with HRGS

Principal Accountabilities:

• To serve as the primary delegated point of contact for general queries and issues, relating to all HR processes, providing advice in line with policies.
• Assist the LHRM for effective coaching and education of line managers and staff on talent development and learning interventions to enhance effectiveness of the process within the OU.
• Responsible for new joiners’ formalities, update staff movements (termination, transfer...), ensure that employees’ records are properly updated.
• Manage security enrolment (RSSB, Email address…) and full registration of all new joiners & exited staff.
•   Responsible of the Young Talent program management as Young Talent focal point.
• Support delivers talent requirements for the OU by implementing resourcing plans, effective roll out of the attraction and recruitment strategy to meet recruitment targets; effective use of resourcing tools and forums such as internal resourcing, recruitment agencies, career fairs, structured interviews and coordinating assessment centers and in line with Diversity & Inclusiveness.
• Administer and below recruitments in line with the business needs, as well as the trainee management process (including reporting) under guidance of the Line Manager.
• Responsible for administering successful placement and effective on-boarding of new recruits through implementation and monitoring of the group program (including functional on boarding).
• Responsible for keeping employee records (System) updated
• Responsible for monthly Group reporting (FTE, L&D, J&L, etc)
• Responsible for payroll benefits administration (deductions, fringe benefits, etc).
• Responsible for employee engagements (monthly smiling Friday sessions, end year staff party and other employee motivation engagements). 
• Responsible for office supplies and utilities (water, electricity, etc).

Key Challenges:

•   Building professional respect with local staff and management using influence, judgment, and interpersonal skills to achieve objectives, not via executive authority.

• Delivery of all CoB/F people plans in a timely and effective manner.
• Ensure, Performance and Learning processes and tools are well understood and applied by all staff.
• To maintain HR operational excellence within the OU (First time right principle and SLAs with the business).
• To always maintain confidentiality.
• Good management of development and follow-up of General Services.

Job Knowledge, Skills & Experience:

• University degree in Human Resource or Business-related field.
• Solid HR experience (at least 3 years of experience).
• Solid prior experience in key HR process areas – recruitment, performance management, learning.
• Knowledge and understanding of local labor markets and employment law regimes within local environment.
• Excellent IT skills with a good understanding of HRMIS (Human Resource Management Information System).
• Excellent presentation, facilitation, coaching, influencing, and interpersonal relationships are essential.
• Should be fluent in English with good French.

Competencies:

Functional Competencies

• Implement Performance Management – Skill
• Apply Labor and Employment Laws – Knowledge
• Manage and Report HR Data – Skill
• Develop HR Strategy and Business Understanding – Knowledge
• Integrate Diversity and Inclusiveness – Awareness
• Facilitate and Create Interventions - Knowledge
• Develop Learning Strategies – Knowledge
• Integrate Competence Management - Knowledge
• Manage Skill Pool Processes – Awareness
• Attract and Interview Candidates – Skill
• Support in applying expatriate Policies – Awareness

Leadership competencies   

• Maximize Business Potential: Knowledge
• Lead Self & Others: Knowledge
• Drive Results: Knowledge
• Ability to adapt to new situations quickly.
• Willing and able to take the initiative.
• Goal orientated and self-directed, driven, and motivated.
• Socially confident
• Practical, analytical thinker
• Flexible
• Stress tolerant

• Guaranteed and competitive salary
• Private Health Insurance
• Group life insurance
• Pension Plan
• Performance Bonus
• ETC