Pre-Sales Engineer

We are Vitesse – the treasury and payment partner of choice for insurance.  

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an NYDFS-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third-parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most. 

With over 240 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £15bn in processed transactions, we are only just getting started. 

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and AXA. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.  As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?  

About the Role 

Reporting into the US-based Pre-Sales Manager, you will play a pivotal role in Vitesse’s sales and product development processes. You will partner with our sales, product, and engineering teams to deliver compelling, value-driven demonstrations and technical presentations. You will be responsible for understanding customer needs, positioning our solutions effectively, and driving engagement with prospects and partners. You will also collaborate closely with the product team to establish a continuous feedback loop, aligning current product functionality, upcoming feature releases, and customer requirements to drive product improvements. 

This role requires a blend of technical expertise, consultative skills, and business acumen to help prospects and customers understand how our platform can solve their unique challenges. 

Responsibilities:  

• Leading discovery sessions to gain a comprehensive understanding of our customers’ needs, business objectives, and internal operations. 

• Participating in all stages of the sales lifecycle, including leading pitches, product demonstrations and technical workshops 

• Establishing continuous collaboration and feedback loops with Product Owners to ensure alignment with customer needs and product improvements. 

• Working with each product team to ensure feature demos and product collateral support your needs 

• Leveraging your deep functional and technical understanding of our products and their benefits, along with knowledge of our customers, you must be able to: 

• Carefully choose which aspects or benefits of our product to highlight/downplay in each customer engagement, ensuring the message resonates, and the customer is not overwhelmed with complexity 

• Propose (in consultation with the Product team) creative uses, adaptations, and customizations of our products to better meet individual customer needs (with a view towards reusability for future customers as well, as much as possible) 

• Manage and deliver relevant customer feedback to Product Ownership teams to aid in roadmap planning 

• Work closely with senior stakeholders to define the business value proposition, target audience, and competitive landscape 

• Ensure communications and sales collateral clearly explain the Vitesse value proposition and drive the right level of understanding and performance. 

• Contribute to proposal development, working closely with sales and product teams to draft technical responses and customize solutions for potential clients. 

• Experience working for a SaaS (Software as a Service) company is essential, having served the insurance industry is highly desirable 

• Ability to demonstrate deep functional and technical understanding of an existing SaaS platform operating in the treasury, claims management, business card or high-value payments markets 

• Experience delivering value-centric presentations (virtually and in-person) directly to key decision makers 

• Experience working closely with sales teams and participating in all aspects of the sales cycle 

• Excellent verbal and written communication skills, with the ability to influence stakeholders and key decision makers 

• Ability to work cross-functionally with product, sales, senior leadership, success, and solutions teams 

• Meticulous attention to detail, especially when creating external collateral (e.g. presentations, partner decks) 

• Stellar organizational and time management skills 

• Experience attending networking events, expos and trade shows 

• Experience presenting to large audiences and acting as an ambassador for the company and its solutions 

• 2 days of volunteering leave
• Recruitment referral fees of $1,000
• Medical Insurance
• Basic life & AD&D insurance
• Access to our mental health therapy partner Oliva wellbeing platform.
• Sabbatical – after 5 years
• Addition day’s annual leave
• Sick Leave – 5 days
• Annual leave – 20 days
• Maternity leave
• Paternity leave
• Voluntary Critical Illness and accident Insurance (employee paid)
• Employee Assistance Program
• Ongoing learning & development
• Commuter Benefits

Offering $130k-$150k

 We offer a hybrid work approach with 3 days in the office. 

We are an Equal Opportunity Employer  

We are committed to creating an inclusive environment that enables everyone to perform at their  best, where we recognise the rights of all individuals to mutual respect and where there is an   unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.  If you require any adjustments to the interview process please contact Clara Moretti-Greene on clara.moretti-greene@vitesse.io.