Client Success Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Shared Client Success team is responsible for providing operational assistance to clients managing a wide range of moderately complex problems of diverse scope. The team identifies opportunities to improve client performance, recommends appropriate courses of action, and drives issues and opportunities through to completion.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
-Bachelor’s degree and five or more years of experience in the financial services,
payments, software, or information services industry

Preferred Qualifications
-Working knowledge of Visa’s systems including authorization and clearing
systems, disputes, rules, and processing platforms is preferred
-Strong relationship management, strategic thinking, and problem solving skills
needed in order to provide proactive identification of processing efficiencies,
service change needs and guidance on system enhancements.
-Strong technical aptitude with the ability to absorb technical information and
apply it to business solutions
-Familiarity with automation and process improvement methodologies
-Strong understanding of the industry and our Clients processing and
operational businesses.
-A proven track record for making sound business decisions, setting direction
and managing both short and long-term goals, achieving high quality
operational results and customer commitment
-Proficient in performing analysis and drawing conclusions from written or
computer generated material and from observed trends
-Ability to set priorities and manage customer expectations (internal and
external), working both as part of a team and independently.
-Capable of developing and managing short and long-term plans, adapting as
the industry or environment changes
-Excellent inter-personal skills and a proven ability to build and maintain highly
satisfied customer relationships.
-Proven abilities in organizational, conceptual, and logical problem solving.
Excellent time management, organization, and planning skills are essential.
-Excellent verbal, written, and interpersonal skills are required. Mastery of the
Portuguese language required.
-Fluency in English is required and Spanish is highly recommended.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.