Retail Key Holder

VICI is the ultimate shopping destination for the modern fashionista. Our assortment covers women’s apparel, accessories, footwear, and handbags. We offer an on-trend assortment with capsule-like weekly drops, featured shops, influencer collaborations, and curated daily drops focused on our customers’ lives and the styling inspiration they need. Much of our assortment is exclusive and made with our customers’ shopping preferences and feedback top of mind. We buy and design sophisticated, trend right, and modern styles we know our customers will love. 

What started as a small family-owned business, has grown since its start in 2012, to a brand with a strong online and social presence. Affordability, quality, and customer service are at the center of our brand and we always strive to ensure our customers are satisfied with their VICI experience. From opening our Nashville retail store to launching pop ups in Newport Beach and Venice Beach, VICI is increasing its retail footprint to bring more awareness to the brand. We are just getting started and excited about what the future holds!

This is a TEMPORARY POSITION FOR OUR POP UP STORE

Date Range of Position: April 24th-June 7th

Summary/Objective:                                                         

The Key Holder is responsible for providing a positive shopping experience for customers, ensuring a clean, safe and aesthetically pleasing sales floor and meeting sales goals. This position represents the VICI brand by creating an exceptional customer experience that leaves a lasting impression and serves as backup to management on an as needed basis.

Essential Functions:

·        Supports and/or performs opening duties on behalf of management (i.e. open registers, floor sets, restock products and supplies)

·        Supports and/or performs closing duties on behalf of management (count and close registers, place daily deposit in safe, straighten/organize store and back room to prep for the next business day, update Asana with any tasks for the team)

·        Must ensure the building is secure when leaving (alarm set and locked doors)

·        Ensure sales floor is clean, organized and aesthetically pleasing at all times

·        Greets and helps customers while building relationships to ensure a great customer experience

·        Handles all customer issues regarding orders and returns; escalates customer concerns with urgency

·        Meets or exceeds sales goals

·        Train and maintain great service among subordinates, critique and assist to ensure the highest quality service from all associates for our customers

·        Consistently checks emails and responds swiftly

·        Receive product in NetSuite and make inventory adjustments

·        Manage and maintain inventory as well as process shipment as needed

·        Package, label, and ship any phone orders

·        Acts as backup to management on an as needed basis

·        Help plan and host private parties/events as well as work with influencers to encourage posting

·        Create content for social media as requested by the Marketing Team

·       Maintain excellent knowledge of all company's products and department policies

·       Makes recommendations to improves processes that will improve department productivity

·       May perform other duties as assigned in support of the overall success of the company

Competencies:

·       Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to change

·       Demonstrates a high degree of personal and professional integrity

·       Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals

·       Strong customer service orientation; demonstrates a kind and gentle approach with customers

·       Ability to work independently, be self-motivated and work effectively in a team environment

·       Skilled at communicating clearly both verbally and in writing

·       Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues

·       Demonstrated knowledge and proficiency with Windows (Word, Excel, Powerpoint), Mac and Google products and standard applications (Slack, Office365, Chrome, etc.)

Work Environment:

·        Works in an indoor environment, temperature controlled

·        Standing and walking for long periods, sitting intermittently

·        Use office equipment such as computer, mouse, keyboard, printer

·        Occasionally lift or pull up to 30 pounds

Education and Experience:

·        High school diploma required

·        1-3 years prior experience in retail

·        Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level

Expected Hours of Work:

·        Due to the short time frame of this position, we would like to note that we are very willing to work around your primary job when scheduling. We are also open to weekends only scheduling!

VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.