Vice President of Call Center Operations

Job Summary

A company is looking for a Vice President of Call Center Operations.

Key Responsibilities

• Lead and scale a high-performing, multi-site call center operation
• Develop and execute strategic plans to enhance customer satisfaction and operational efficiency
• Oversee workforce management, quality assurance, training, and compliance across teams

Required Qualifications

• 10+ years of progressive leadership experience in call center operations, preferably in financial services or fintech
• Proven success managing large, distributed teams in a metrics-driven environment
• Deep understanding of call center technologies and customer experience best practices
• Experience with regulatory compliance in a financial services setting is a plus