Help Desk Administrator

The Company:

VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn’t be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night.

We’re a young and energetic company, we’ve had tremendous success, and we are constantly growing our team. As we garner more industry attention – just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot – we also need driven and talented people to join our team.

That brings us to you, and what you’ll be joining. Our teams are smart and diligent and take ownership of their work – they’re confident in their work but know how to collaborate with open ears and a spirit of learning. If you’re down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you.

Check out our brands:

levoit.com | cosori.com | etekcity.com

The Opportunity:

The Help Desk Administrator is responsible for providing technical support and assistance to users within the organization. This role involves troubleshooting and resolving hardware, software, and network issues, managing support requests, and ensuring the smooth operation of IT systems. The Help Desk Administrator will serve as the first point of contact for technical support and will work to resolve issues efficiently or escalate them as necessary.

What you will do at VeSync:

Technical Support:

• Serve as the primary contact for all technical support requests.

• Troubleshoot and resolve hardware, software, and network issues.

• Provide support for operating systems, applications, and other IT-related issues.

User Assistance:

• Assist users with technical questions and problems, offering clear and concise instructions.

• Provide guidance for the use of software applications and IT systems.

• Document user interactions and resolutions in the ticketing system.

System Maintenance:

• Monitor system performance and address any issues that arise.

• Perform routine maintenance tasks, including software updates and system backups.

• Documentation and Reporting:

• Maintain detailed records of support requests and resolutions.

• Prepare reports on support activities and identify areas for improvement.

Training and Support:

• Develop and update training materials and user guides.

• Conduct training sessions for users on new systems or software.

System Configuration:

• Install, configure, and upgrade hardware and software.

• Ensure proper setup and configuration of user workstations and network equipment.

Security and Compliance:

• Implement and follow security policies to safeguard the organization’s IT assets.

• Respond to security incidents and assist in investigations as needed.

What you bring to the role:

• Education: Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).

• Minimum of 3-4 years of experience in a help desk or technical support role.

• Experience with ticketing systems and remote support tools.

• Proficiency in operating systems (Windows, and macOS).

• Knowledge of networking concepts and troubleshooting.

• Familiarity with common software applications and hardware components.

• Excellent verbal and written communication skills.

• Ability to explain technical concepts to non-technical users.

• Strong analytical and problem-solving abilities.

• Ability to work independently and as part of a team.

• Preferred Certifications: CompTIA A+, Network+, or similar certifications. ITIL Foundation certification.

Location: This is an on-site, office-based role in Tustin, CA.

Salary: $70,000 Annually

Perks and Benefits:

• 100% covered Medical/Dental/Vision for employee AND spouse + dependents!

• 401K with 4% employer match (eligible after 90 days of employment) and immediate vesting

• Generous Sick + Vacation policy + paid holidays

• Life Insurance

• Voluntary Life Insurance

• Disability Insurance

• Critical Illness Coverage

• Accident Insurance

• Healthcare FSA

• Dependent Care FSA

• Travel Assistance Program

• Employee Assistance Program (EAP)

• Fully stocked kitchen