D365 CRM - Solutions Engineer

Project Duration: 3-6 month contract-to-hire

This role is responsible for designing, developing, testing, and implementing changes across various systems while providing user support. The ideal candidate will be a self-starter, capable of working collaboratively and wearing multiple hats. This position requires expertise in Microsoft Dynamics 365 Customer Engagement (CE) with a focus on Sales and Project Operations, alongside experience in Power Platform administration and Azure.

• Design, develop, and implement enhancements for Microsoft Dynamics 365 Customer Engagement (CE).
• Support full application lifecycle deployment, environment refresh, and system integrations.
• Administer Power Platform and Dataverse to support D365 CE.
• Work with Power Automate to streamline processes and automation.
• Troubleshoot and resolve performance issues within the system.
• Develop custom web applications utilizing .NET (C#, Web API), SQL, and JavaScript.
• Ensure seamless integration of D365 CE with other business systems.
• Collaborate with cross-functional teams to support sales processes and solution selling within CE.
• Maintain system documentation, provide user support, and ensure best practices for deployment.

• Microsoft Dynamics 365 Customer Engagement (CE): Minimum 5 years of experience, particularly with Sales and/or Project Operations modules.
• Full Application Lifecycle Deployment & Environment Management: Experience managing D365 CE application lifecycle, including environment refreshes and solution deployments.
• Power Platform Administration (PPAC): 
• Hands-on experience managing D365 CE environments through Power Platform Admin Center (PPAC).
• Expertise in handling application lifecycle management (ALM) tasks such as migrating solutions, managing Dataverse environments, and setting up security roles.
• Dataverse: Strong understanding of Dataverse as it supports CE, including data schema, security, and integration capabilities.
• Power Automate: Intermediate proficiency in designing and implementing automated workflows within D365 CE.
• Azure: Junior-level experience with Azure resources.
• .NET Development: Proficiency in .NET 4.5+ (C#), SQL, Web API for custom web application development.
• JavaScript: Strong knowledge and experience in JavaScript for front-end development and customization within CE.
• Solution Selling & Sales Process Knowledge: Must understand the sales process (solution selling) as it applies to CE Sales module.
• Strong Communication & Problem-Solving: Ability to work across teams, provide technical guidance, and troubleshoot complex issues independently.
• Troubleshooting & Performance Optimization: Ability to diagnose and resolve system performance issues, particularly related to Dataverse, Power Platform, and D365 CE.

• Experience with Dynamics 365 Finance & Operations (F&O).
• Experience with D365 Dual-Write.
• Hands-on experience with Azure Functions.
• Familiarity with integration tools like SSIS.
• Exposure to Power Apps (Model-Driven, Canvas, and Portal).
• Advanced troubleshooting and system performance tuning.

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