IT Support Specialist

Why Vadatech?

Working at Vadatech is more than a job—it’s an experience. We’re a dynamic, growing company, and we’re always looking for visionary, results driven people to join our team.

We are excited to open a new opportunity for IT Support Specialist seeking to gain experience in the information technology field!

The IT Support Specialist is responsible for providing technical assistance and support to end users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. In addition, this role requires strong problem-solving skills, effective communication, and the ability to work under pressure to resolve technical problems efficiently.

Responsibilities

• Installs and loads PCs with Linux and Windows operating systems. Performs daily operational support on the computer OS, including system security, access, and configuration.
• Provides implementation, troubleshooting and maintenance of IT systems.
• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Experience troubleshooting and maintaining PCs, laptops, and printers.
• Performs Equipment Assert Management, upgrades, repairs, and replacements.
• Specifies network requirements, monitors local area network (LAN) performance, troubleshoots networking hardware and ensures system is working properly according to specifications and parameters.
• Works in collaboration with IT infrastructure team to test and certify new hardware and software solutions for use in the corporate environment.
• Responsible for providing escalation support and troubleshooting for incidents reported by system monitoring, change requests, user support tickets, or networking with IT peers.

• Associate degree or equivalent in Management Information Systems and 3-5 years in IT support.

• Current Microsoft certification (MCSA, Microsoft Certified: Windows Server Hybrid Administrator etc.)
• You should have experience in Windows operating environments, including Windows Active Directory, Group Policy Management, SharePoint, Exchange services.
• Experience with TCP/IP and Microsoft Networking concepts.
• Experience hands-on experience in installing, patching, configuring, maintaining, and resolving issues with various Windows and Linux server software.
• Need to have experience working with cyber security tools.  

WORK ENVIRONMENT

• Mostly indoors/Office

Physical demands

This position involves work typical of an office environment with no unusual hazards.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Sitting and use of computer terminal for long hours.
• Constant use of sight abilities while writing, reviewing, and editing documents.
• Ability to move around the facility, climbing stairs as necessary, bends down and reaches up.
• Frequently communicates with others.
• Must be able to exchange accurate information verbally and in writing.
• Regularly operates a computer and other standard office equipment, including phones, photocopiers, filing cabinets, and fax machines.
• Ability to handle and lift objects weighing up to 25 lbs.
• Ability to lift objects weighing up to 50 lbs. in a two-person lift.

Cognitive Requirements

• Read or write and interpret data, computer systems/programs.
• Must be able to maintain confidentiality and professionalism.

THE ABOVE INFORMATION ON THIS DESCRIPTION HAS BEEN DESIGNED TO INDICATE MANAGEMENT’S ASSIGNMENT OF ESSENTIAL FUNCTIONS AND LEVEL OF WORK PERFORMED BY EMPLOYEES WITHIN THIS CLASSIFICATION.  IT IS NOT DESIGNED TO CONTAIN OR BE INTERPRETED AS A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES AND QUALIFICATIONS REQUIRED OF EMPLOYEES ASSIGNED TO THIS JOB. NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT’S RIGHT TO ASSIGN AND REASSIGN DUTIES AND RESPONSIBILITIES TO THIS JOB AT ANY TIME.

Our company offers the following benefits to our employees:

• Medical – 4 Plans to choose from
• Dental – Employer pays for the Employee portion
• Vision – Employer pays for Employee portion
• Supplemental Health Insurance
• 125 Cafeteria Plan (takes deductions out before paycheck is taxed, so you pay less taxes)
• 401k Plan – Employer contributes 3% of annual salary on an annual basis
• Competitive Pay
• PTO – to be used for sick/vacation time
• Paid Holidays
• On-site Gym at each US location
  

VADATECH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER M/F/DISABILITY/VET

VADATECH, INC. PARTICIPATES IN E-VERIFY. To conform to U.S. export control regulations, the applicant should be eligible for any required authorizations from the U.S. Government.

NO PHONE CALLS PLEASE

NO VISA SPONSORSHIPS AVAILABLE