Licensed Optical Sales Associate #55626

As a Licensed Optical Sales Associate at US Vision, your primary responsibilities include delivering exceptional customer service, assisting customers with their eyewear needs, driving sales, and ensuring operational excellence. You'll also work closely with the Optical Sales Manager to achieve sales goals and maintain a positive consumer experience during every interaction.

To qualify for the Licensed Optical Sales Associate position at US Vision, you must be a licensed optician as required by the state. Preferred qualifications include retail experience, strong sales skills, and the ability to connect with customers effectively. Polished communication and customer service skills are vital to succeed in this role.

Yes, US Vision places significant emphasis on training for Licensed Optical Sales Associates. Training focuses on our CURE selling model, product knowledge, and operational procedures to empower associates to deliver exceptional service and meet customer needs effectively.

The work environment for a Licensed Optical Sales Associate at US Vision is dynamic and customer-focused. You will interact with a diverse clientele in a supportive team setting that values collaboration, creativity, and a proactive approach to problem-solving. Flexibility is essential as you may work weekends and special sales events.

US Vision offers a comprehensive benefits package for its Licensed Optical Sales Associates, including health care plans (medical, dental, and vision), retirement plans (401k and IRA), life insurance options, and paid time off for vacations, sick days, and public holidays.

When dealing with a dissatisfied customer, I would listen attentively to their concerns, empathize with their frustration, and assure them I will do all I can to address their needs. I would then take the necessary steps to resolve the issue, whether it be through providing a solution, consulting with a manager, or offering alternatives that meet their expectations.

I am familiar with various sales techniques, including consultative selling, where I focus on understanding the customer’s needs, and providing tailored recommendations. Additionally, I utilize the CURE selling model to connect with customers, uncover their needs, and educate them on their eyewear options.

In a retail setting, my approach to teamwork involves open communication, collaboration, and respect for everyone's contributions. I believe in creating a supportive environment where team members can share knowledge, help each other succeed, and ultimately provide the best service to our customers.

I stay motivated by setting personal and professional goals, regularly assessing my performance against them, and celebrating achievements, both big and small. Additionally, maintaining a positive attitude and focusing on customer interaction sparks my motivation to provide excellent service consistently.

In a previous role, a customer was looking for a specific pair of glasses that we did not have in stock. I went above and beyond by researching the product, ensuring it would be available soon, and keeping the customer updated on its arrival. When it finally came in, I personally called the customer to let them know and held it for them until they could pick it up.

The most important quality for a Licensed Optical Sales Associate, in my opinion, is the ability to listen and empathize with customers. By understanding their needs and concerns, I can provide better recommendations and ensure they have a positive experience in our store.

To handle multiple customers in a busy store, I prioritize functionality by greeting each customer promptly, assessing their needs quickly, and communicating estimated wait times if necessary. I also ensure to provide focused attention to each customer while balancing my availability for others until I can assist them.

I have worked in retail environments for several years, where I developed my sales skills and provided customer service. I have also completed training in optical products, which equips me to assist customers effectively and meet their eyewear needs.

To educate a customer about the benefits of high-index lenses, I would first explain how they differ from standard lenses in terms of thickness and weight. I would then emphasize the advantages, such as improved comfort and aesthetic appeal, particularly for strong prescriptions, and provide examples of how they enhance everyday wear.

I want to work for US Vision because of its respected history and commitment to quality service in eye care. I admire the company’s inclusive work culture, dedication to customer satisfaction, and the chance to grow professionally in a supportive environment while making a positive difference in people's lives through eyewear.