Patient Account Representative - job 1 of 2

Ability Rehabilitation believes in placing the well-being of our patients first.  We accomplish this through carefully selecting compassionate, dedicated, and team-oriented staff.  Our company is therapist owned and together, we have over 20 years of well-qualified therapy experience.  We serve communities in 8 counties, with a total of 23 outpatient clinics.  And we’re probably not done growing, so join our company and grow with us!  Step inside any one of our locations and you’ll feel it: a culture of care, professionalism, and human connection.

Ability Rehabilitation is seeking a full time experienced Patient Account Representative to join our fun, energetic, family at our outpatient orthopedic clinic in Rome. Your big smile will go a long way in our clinic.

• Rebilling, follow-up, and collection activity for assigned payers.
• Researching, appealing, and addressing patient account balances.
• Accurately and thoroughly document pertinent collection activity performed.
• Verify claims adjudication utilizing appropriate resources and applications.
• Initiate telephone and/or letter contact with parties responsible for reimbursement for services provided.
• Edit/Update claim information to meet and satisfy billing compliance guidelines for electronic and paper claim submission.
• Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information.
• Participate in monthly meetings, training seminars, and hands-on training as well as identify trends and claim-related issues.

• Excellent verbal and written communication skills.
• The ability to multitask with great attention to detail.
• Outstanding customer service when communicating with patients and insurance carriers.
• Demonstrate analytical and problem-solving skills.
• Work well in a team environment towards monthly, quarterly, and annual goals.
• Strong knowledge of Billing/EMR software.
• Proficient in MS Word and Excel.
• Bilingual 
• Outgoing and energetic personality.  Most importantly – you need to have FUN while you work!
• High school diploma or equivalent.
• Insurance collections experience. 

• Excellent benefits package, including 401k, medical, dental, vision, paid time off & more!
• Multiple opportunities for professional development, specialization, and leadership
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-Friendly Work Environment
• Investment from a company that wants you to succeed and thrive