US Payroll Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist (Payroll) to provide technical support and guidance related to payroll and benefits.

Key Responsibilities

• Serve as the first line of support for customer payroll inquiries, ensuring quick and efficient resolution
• Resolve complex issues including TAX filings, reconciliations, and legislative guidance
• Conduct troubleshooting of reported issues and maintain communication with customers regarding case status

Required Qualifications

• Extensive experience in US payroll and benefits across multiple states
• Experience in providing payroll and product support
• Ability to work in a dynamic, fast-paced environment
• Experience in running payrolls and handling complex reconciliations
• Knowledge of state and federal legislation related to payroll compliance