Infusion Services Clinical Program Coordinator

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

Reporting to the Sr. Director of Infusion Services-or others senior clinical leader, the Infusion Services Clinical Program Coordinator, is accountable for the delivery of patient care services in support of the strategic plan of the organization and achieves clinical and service quality objectives, in assigned clinical units. This role is accountable for the quality of clinical services delivered, for the competency and performance of the clinical staff, and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services within a product line, while working in coordination with the Sr. Nurse Director. The coordinator serves as a key participant in organizational project team and work groups at the organizational and unit level. 

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
•    In collaboration with medical staff leadership, assesses requirements for care delivery systems to meet changing patient population requirements. Plans strategies and services to meet clinical program objectives. Communicates long and short-term plans and objectives to staff under the direction of the Nurse Manager or Nurse Director.
•    Ensures excellence of clinical practice and patient care services, including meeting or exceeding customer requirements, improving clinical outcomes and achieving productivity and expense reduction goals. Assures that programs, services and staff performance meet regulatory requirements and professional standards.
•    In collaboration with Nurse Manager or Nurse Director, supports unit based professional practice partnership(s) which are designed around the requirements of customers (patient, physicians and payors) and which involve staff in decision making and unit operations.
•    Develops effective administrative, coordination and communication systems. Ensures effectiveness of unit operations alongside the Nurse Manager or Nurse Director.
 
•    Collaborates with multidisciplinary team members to assess, redesign and continually improve effectiveness and productivity of clinical programs.
•    Implements systems to assess and respond to customer perceptions of service. Is visibly involved in obtaining customer feedback, incorporating customer requirements into service design and requiring staff performance which meets customer requirements.
•    Implements systems to manage and improve the performance of unit level processes and to improve the performance, consistency and coordination of cross functional processes.
•    Teaches and coaches staff in effective process analysis and improvement techniques and in using data to assess and improve unit performance.
•    Provides leadership visibility and presence during non-traditional shifts, working alongside the manager to maintain employee/supervisor relationships, and assists in balancing time management for nurse manager.
•    The Infusion Services Clinical Program Coordinator is on-point to provide on-site coverage for the Manager when they are off-site for any protracted period.
•    Effectively participates in the development, communication, monitoring and management of personnel on the unit.
•    Effectively incorporates patient care requirements, into the development of unit-based orientation processes and on-boarding per or Nurse Director to ensure maximal effectiveness and efficiency of staffing plan for unit, including skill mix and scheduling.
•    Develops and maintains leadership relationships with staff, in order to support healthy workplace, and promote staff retention.
•    Perform all other duties as assigned.
 

•    Bachelor of Science in Nursing and/or Business, Health Services Administration
•    Graduate of an accredited school of Nursing
•    Current license in good standing as a Registered Nurse in Maryland or a compact state
•    Basic Life Support – Health Care Providers (BLS-HCP)
•    Pediatric Advanced Life Support (PALS)
•    Certified in Chemo, Dialysis, or Infusion Service area of nursing specialty
•    Three (3) years of related clinical experience

•    Master’s degree with management coursework
•    Five (5) years of related clinical experience
 

.All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range:

Other Compensation (if applicable):

Review the 2024-2025 UMMS Benefits Guide