Director Center for Telehealth

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

General Summary

Responsible for leading the enterprise wide administrative, operational, financial, and quality initiatives for telehealth. This includes developing and implementing program specific strategic and operation plans to drive quality and low-cost outcomes and growing assigned clinical departments and services to achieve desired financial performance in collaboration with physicians’ leaders. Responsible for leading the short & long-term development and success of the program and is a champion of change, continuously identifying, developing, and implementing methods to improve the efficiency, safety, financial performance, and quality of the services provided to patients, family members, and referring physicians. Guides and coaches subordinate managers and leads them to achieving well-defined goals and objectives by creating an environment of a metric focused, performance-based model of healthcare delivery.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Leads development and expansion of telehealth programs through creation of new business opportunities.
• Oversees all clinical, technical, business, support and regulatory activities around telehealth programs.
• Develops budgets and manages operational expenses of enterprise wide telehealth programs.
• Measures key performance indicators associated with telehealth and implements changes to optimize system performance using the latest performance improvement methodologies.
• Interacts with a group of stakeholders involved with telehealth, including physicians, advanced practice providers, nurses, case managers, referring physicians, legal, marketing, executives, maintaining a confident and customer service focused attitude at all times.
• Conducts regular staff meetings to share important operational information with the staff, respond to concerns, complaints, and ideas, and focus everyone on achieving common goals and objectives.
• Develops and implements a marketing plan in conjunction with the marketing department. Proofs all marketing materials and works with physician leaders to develop marketing campaigns that are meaningful to consumers and referring physicians. Measures results of campaigns.
• Develops and mentors the management team and staff; creates a participative management culture; provides guidance to the management team; designs and coordinates management team training programs; assists and supports the management team in performing their duties and responsibilities.
• Leads all initial accreditation and reaccreditation processes. Prepares accreditation applications and all supporting documentation. Coordinates physical site inspections and interacts with representatives of these regulatory agencies. Responds to agency inquiries.
• Performs cost control activities as necessary; approves purchases; approves payroll.
• Leads all performance improvement activities. Selects key performance indicators in conjunction with the medical directors of each program. Develops data collection and reporting mechanisms including program specific balanced scorecards. Reports results to all program personnel in various forums; develops and implements action plans when results are below the target.
• Develops and maintains relationships to achieve growth targets.
• Performs system and workflow analysis. Collects and interprets statistical and financial data. Develops reporting mechanisms for key indicators and reports and explains data and analysis to senior management and key personnel. Responds to variances accordingly.
• Prepares and issues requests for proposals (RFP) for desired services.
• Provides leadership and direction in the development of short and long-range strategic plans; develops and implements program goals, objectives, and strategic plans to improve operational efficiency, effectiveness, safety, service quality, and financial performance.
• Develops and maintains reward and recognition programs.
• Maintains familiarity with the latest outcomes, surgical techniques, services, research, and other statistical information regarding our physicians and programs and able to articulate this information clearly to the referring physicians. Develops and implements a sales plan in conjunction with departmental physicians’ liaisons.
• Provides executive level management reporting and periodic updates in telehealth initiatives, including ongoing measurements of the program.
• Participates in related committees and working groups within the hospital.
• Performs other duties as assigned.

Education and Experience

• Master’s degree in Healthcare Administration, Business Administration, or related field, or the equivalent combination of education, training and experience.  
• 7 years of experience in healthcare operations required.
• 3 years progressive experience in healthcare management with demonstrated proficiency in operations, human resources, business planning, performance, regulatory affairs, and financial management required.
• Experience developing, implementing, managing  telehealth  programs preferred.
• Experience in healthcare operations, clinical experience, medical information management experience with increasing levels of responsibility, academic medical center experience in these areas preferred
• Prior Budget, P & L, and project management experience preferred.
• Advanced Practice Provider certification preferred.

Knowledge, Skills and Abilities

• Strong written and oral communication skills.
• Strong knowledge of medical terminology and practice workflows.

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $57.13-$85.75

Other Compensation (if applicable):

Review the 2024-2025 UMMS Benefits Guide