Dispatcher - job 1 of 2

Overview:  

UES is a privately held, rapidly growing engineering and consulting firm with nearly six decades of experience in geotechnical engineering, construction materials testing, building code compliance, threshold inspections and environmental consulting. With more than 3,800 professionals across 80+ branches in high growth markets in the U.S., UES consults on projects of all sizes for public and private clients in industries ranging from transportation and healthcare to commercial, residential, and education.

Experienced and proven, UES is considered a pioneer of the industry and stands at the forefront of emerging technology and best practices. Our work includes public and private clients, as well as public-private partnerships, and consists of projects ranging from transportation and infrastructure to aviation and aerospace. Our engineers, geologists, certified inspectors, scientists, and drillers offer an unwavering commitment to excellence, approaching each project with the knowledge that precision, professionalism, and creative solutions are what drive success and cultivate enduring client relationships.

As UES continues to grow, it’s critical that we have a defined set of values that guide us like a north star. These values need to demonstrate who we are as a company and what we believe. STRIVE stands for Safety, Teamwork, Responsiveness, Integrity, Value, and Excellence.

Summary

The Dispatcher serves as the central hub of communication, coordinating schedules, assigning tasks, and relaying critical information between drivers, technicians, and office staff. They manage logistics, optimize operations, and ensure seamless coordination between the field and office. Additionally, they monitor daily activities, troubleshoot issues, and maintain accurate records while ensuring compliance with company policies and regulations. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Assign tasks, routes, or jobs to drivers, technicians, or other personnel based on priority, location, and availability
• Act as a liaison between field staff and management, relaying instructions, updates, or emergency information via phone, radio, or software systems
• Track the progress of deliveries, service calls, or operations using GPS, dispatch software, or other tracking tools
• Address delays, route changes, or unexpected issues (e.g., traffic, breakdowns) by adjusting plans or providing alternative solutions
• Maintain accurate logs of dispatched calls, schedules, and completed tasks for reporting or compliance purposes
• Respond to inquiries from clients or customers regarding status updates, estimated arrival times, or service details
• Ensure operations follow safety regulations, company policies, and industry standards (e.g., DOT regulations for trucking)
• Address and resolve delays, last-minute scheduling changes, or unexpected logistical challenges
• Assist in fleet maintenance coordination and report any mechanical issues with vehicles or equipment
• Regular attendance is required
• Follows safety procedures
• Other duties may be assigned

• Valid Florida Driver’s License with an acceptable driving record (in accordance with our Driver’s License and Motor Vehicle Record Check Criteria)
• Ability to pass a background check screening in accordance with Florida’s Jessica Lunsford Act (or equivalent state classification)
• High school diploma or equivalent
• 2+ years of dispatching, logistics, or scheduling
• Strong organizational and multitasking abilities
• Excellent communication skills, both verbal and written
• Proficiency with dispatch software, GPS systems, and basic office tools (e.g., Microsoft Office)
• Ability to work under pressure and make quick decisions
• Knowledge of local geography or routes (depending on the role)
• Attention to detail and problem-solving skills

• Experience working in a construction materials testing lab
• Knowledge of transportation logistics, route optimization, and fleet management

• Majority of the work is performed in an office setting, requiring prolonged sitting while using a computer, phone, and dispatching equipment
• Occasional movement within the office or job site may be required to coordinate with field personnel or inspect equipment
• Frequent use of hands for typing, writing, and operating communication devices such as radios, phones, and dispatching software
• Clear verbal communication is essential for coordinating with drivers, technicians, and supervisors via phone or radio
• Ability to read computer screens, maps, schedules, and dispatch logs with clarity
• Occasionally required to lift and carry office supplies, documents, or small equipment up to twenty-five pounds
• May involve exposure to outdoor environments, construction sites, noise, dust, and varying weather conditions when coordinating with field teams
• Must be able to handle high-pressure situations, including last-minute schedule changes, delays, and troubleshooting logistical challenges

Who We Are:  

UES provides essential engineering services for some of the most prominent and significant projects in the nation. Our team members, from our drillers to administrative staff, contribute directly to projects that transform communities. With some of the greatest talent in Geotechnical Engineering, Construction Materials Testing and Inspection, Code Compliance, Environmental, Occupational Health & Safety, and Building Envelope, we are committed to delivering groundbreaking solutions for our clients. At the core of our success is our team members who make it all possible. We know that the projects we deliver are only as good as our people, which is why we offer enriching opportunities for career growth at every level.

Growing in Excellence

As the #1 fastest growing AEC firm on The Zweig Group's Hot Firm list in 2021, UES is poised to lead our industry into the future. As we evolve from a one-man operation to a company spanning 75 branches and 3,500 employees, we’re looking for enthusiastic talent to launch their careers and grow along with us.

Why Work at UES?

We value the individual contributions of our employees, and we show this through providing great benefits. Please ask your recruiter what benefits plans apply to you.

Check out our website: https://teamues.com/

Follow us on social media: LinkedIn | Facebook | Instagram | Twitter | YouTube

#GroundedInExcellence

EEO/AA/Disability/Veteran Universal Engineering Sciences is a Drug-Free Workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.