Internal Account Manager

Are you ready to take your next step in a dynamic and supportive environment? Our client, a well-established and rapidly growing company specialising in innovative solutions for the construction sector, is looking for an Internal Account Manager to join their friendly and enthusiastic team at their offices based in Hatfield

This is an excellent opportunity to work with a business that values ambition, a positive attitude, and exceptional customer service. If you're passionate about developing strong client relationships and making a real impact, this could be the perfect role for you.

The Role
In this fast-paced role, you’ll take ownership of managing a pipeline of opportunities, building relationships with clients, and ensuring the seamless delivery of exceptional customer experiences. Working closely with a collaborative customer support team, you’ll play a key part in driving the company’s growth and success.

From day one, you’ll receive comprehensive training, including a dedicated ‘buddy’ system, to ensure you’re equipped to excel. You’ll also gain a full understanding of the business, meeting key team members across departments.

Key Responsibilities

• Create and manage a pipeline of opportunities.
• Achieve activity and sales targets.
• Proactively contact prospects to generate new business.
• Respond to enquiries promptly and efficiently.
• Upsell and cross-sell products and services.
• Manage the sales process from lead generation to order handover.
• Develop expertise in the company’s product portfolio and act as a trusted advisor.
• Analyse sales performance and commit to ongoing personal development.
• Deliver outstanding customer service and represent the brand with professionalism.

Preferred Skills and Experience

• Experience in the construction industry or familiarity with architect drawings and specifications.
• Proficiency in ERP/CRM systems.
• Experience in a similar role.
• Practical skills or a strong DIY background to connect with customers.
• Proven lead generation and prospecting experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong communication, organisational, and time management skills.
• Commercial awareness, attention to detail, and a proactive attitude.
• Team player with excellent interpersonal skills.
• Full UK driving licence.

Holidays and Benefits

• £40,000 + £6-10k Bonus
• 25 days annual leave
• Free car parking
• Workplace pension.
• Company laptop.
• 6 days work from home per year
  

This is a fantastic opportunity to join a company that values its team and is committed to providing a supportive, exciting environment where you can thrive.