Customer Account Representative - Australia

JOB DESCRIPTION: Customer Account Representative, Australia
Employment: Full-Time, Permanent
Department: Sales
Reports To: Director of Sales Asia-Pacific

We’re Umbra …A leading global design company
We share a vision of creating original, modern, casual and affordable design for every room in the home.  We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

About this role … Are you a hungry sales performer with a desire to grow revenue of both branded and private label product lines?

Are you passionate about growing revenue by developing and managing new and existing Online and Offline Retail Accounts and building strong customer relationships?

This sales career opportunity is a home-based role ideally suited to candidates living in Sydney or Melbourne. 


Join Us - We’re Umbra: Inspired by design, driven to perform!

Here’s what makes you successful at Umbra…
Entrepreneurial Spirit: With a “no job is too small” mentality, you roll up your sleeves, boldly jump in and get it done! You have a passion for design and feel at home in a private, non-corporate work environment.

Can-Do Attitude: You’re a confident and resilient self-starter with a positive attitude and strong work ethic. You respond to changing priorities with urgency and work effectively under pressure to deliver on customer expectations.

Curiosity: You thrive in a fast-paced environment, ask questions and seek out answers. You challenge the status quo, embrace change and constantly look for ways to be faster, better. You’re a quick learner, keen to master new skills and technologies.

Street Smarts: You’re a practical problem-solver who takes calculated risks and uses data to drive results. You use common sense and available evidence to create workable solutions, set priorities and meet deadlines.

Team Player Mentality: As a collaborative team player, you build effective working relationships across all levels of our global organization. Your humility and optimism inspire others and drive team success.

What you’ll do to be successful…
Drive Sales and Revenue selling branded and private label product lines following brand guidelines; follow up on sales leads and identify and develop new business opportunities in the Australia market. Meet and exceed monthly sales goals and metrics; develop sales reports and budgets and monitor monthly reports to analyze sales and POS transactions.

Develop Strong Customer Relationships at the buyer and management level ensuring high-profile meetings are scheduled regularly; provide product information and special quotes on pricing and margins to customer accounts.

Build Effective Internal Relationships withMarketing, Category Management, Finance and Operations; stay current on the competitive retail market, sales reporting, quality concerns, imitations in the market.

Promote Future Business Development including the coordination and attendance of tradeshows, meetings and related sales promotional events; assist in the development of new integrated marketing strategies to raise brand awareness and enhance Umbra’s market position.

What you’ll bring to be successful…

• Strong Business Development Skills: Successful track record selling branded and/or private label product lines with strong customer relations and negotiating skills; solid business acumen with proven analytical, problem solving and retail financial skills; mature analytical and evidence-based decision-making style with indisputable integrity as well as credibility and demonstrated ability to influence and motivate others
• Technical Skills: Strong knowledge of Excel, Power Point and reporting tools is required; SAP knowledge is an asset
• Self-Motivated with a Results Orientation: Resilient with demonstrated ability to aggressively exceed sales targets, grow sales and revenue, persevere and handle objections; independent thinker with the ability to self-direct and self-motivate in a high-pressured environment
• Professional Communication and Presentation Skills: Enthusiastic and customer-centric with polished professional presentation and well-developed English communication and interpersonal skills
• Excellent Time Management and Organization Skills: Demonstrated sense of urgency and ability to prioritize and execute within time and budget constraints; strong work ethic and adaptive with proven ability to maintain a positive attitude while managing multiple priorities
• Preferred Experience: 3-5 years’ experience in both online and offline sales, account management, business development and/or a related environment managing multiple accounts. Experience with major Australian distributors and retailers is highly desirable along with a passion for design, home fashion and contemporary trends.