Engineering Manager, Communications

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

The Role:

As the Engineering Manager for Communications, you will provide strategic leadership and technical direction to a team of engineers focused on creating an effective omni-channel communication strategy and ensuring best in class deliverability on a large scale. As the Engineering Manager for Communications, you will provide strategic leadership and technical direction to a team of engineers focused on creating an effective omni-channel communication strategy and ensuring best-in-class deliverability at scale. You will drive the delivery of high-impact software solutions, collaborating closely with product managers and designers to execute on the product roadmap. This role requires a strong understanding of software development best practices, experience in leading agile teams, and a proven ability to mentor and develop engineering talent. You will be responsible for ensuring the reliability and scalability of our systems, including participation in a 24/7 on-call rotation. Your contributions will directly empower agents and significantly improve overall operational effectiveness.

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab 
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. 
• Company-paid short-term and long-term disability plus basic life insurance.
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
• Paid time off to do volunteer work in your community.
• Access to the Wellness Coach app for you and 5 family members

• Lead and manage a team of engineers to deliver high-quality software products.
• Work closely with product managers, designers, and other stakeholders to define and execute on the product roadmap.
• Mentor and develop team members.
• Conduct regular 1:1s with team members to provide feedback, coaching, and development opportunities.
• Drive progress based on individual strengths and weaknesses.
• Lead with empathy and foster a positive and supportive team environment.
• Responsible for recruiting, leading, developing, and growing the engineering team.
• Work with the team to identify and solve technical challenges.
• Ensure that the team is following best practices for software development.
• Keep up-to-date on the latest technology trends.
• Work with other Engineering Managers to ensure that the team is well-coordinated and aligned with the overall company goals.
• Participate in the 24/7 on-call rotation, providing timely response and resolution to production issues.

• Bachelor’s degree in Computer Science or related field or equivalent work experience
• 5+ years of experience in software engineering.
• 2+ years of experience managing others.
• Strong technical skills and experience in one or more programming languages.
• Experience working with Agile development methodologies.
• Excellent communication, interpersonal, and leadership skills.
• Passionate about building high-quality software products.
• Ability to work independently and as part of a team.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.