Technical Support Representative

We are seeking a Technical Support Representative who will be responsible for assisting customers with technical issues related to our software products. The ideal candidate is tech-savvy, customer-focused, and capable of troubleshooting a wide range of technical challenges. This role requires strong communication skills and the ability to explain complex technical issues in a simple, clear manner.

Job Responsibilities:

• Provide timely and accurate technical support to customers via phone, email, and chat, troubleshooting and resolving software-related issues.
• Escalate unresolved issues to technical teams, ensuring proper follow-up and resolution.
• Document customer interactions and technical issues in the CRM system for accurate records.
• Assist with software installation, updates, configurations, and basic customer training when necessary.
• Collaborate with cross-functional teams to resolve issues and enhance the user experience.
• Provide feedback to the development team on potential bugs and suggest product improvements based on customer interactions.
• Perform other duties as assigned.

Pay: TBD

• Proven experience as a Technical Support Representative or in a similar customer support role within a software or technology company.
• Strong understanding of software troubleshooting, installations, and updates across multiple platforms (Windows, macOS, etc.).
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Familiarity with help desk and remote desktop tools, as well as CRM systems for tracking customer issues.
• Analytical and problem-solving skills, with keen attention to detail and the ability to manage multiple support requests in a fast-paced environment.
• Patience, empathy, and a strong desire to assist customers in resolving technical issues.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, PST, Remote