Operations Coordinator

Treace’s mission is to be the leader in the surgical treatment of bunions by establishing the Lapiplasty® System as the standard of care. We are committed to operating our business with the highest standards of ethical conduct. We intend to exceed our customers’ expectations through an innovation-driven, high-velocity approach to solving treatment and surgical problems. With our products and services, our mission is to assist foot and ankle surgeons in improving patient outcomes and reducing healthcare costs, while providing rewarding experiences and opportunities for our employees and stakeholders.

POSITION SUMMARY:

The Operations Coordinator is responsible for administering the end-to-end process of the Patient Specific Instrumentation program, ensuring seamless coordination from prescription form submission to surgery. This role serves as a key point of contact between surgeons, sales representatives, engineers, R&D, and operations to facilitate case flow and ensure timely production and delivery of patient-specific cut guides used in bunion and mid-foot deformity correction procedures.

The Operations Coordinator plays a crucial role in ensuring accuracy, efficiency, and customer satisfaction in the PSI process.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Serve as the primary liaison between surgeons, sales representatives, and internal teams to manage the PSI case workflow.
• Oversee the complete process of PSI case management, from prescription form submission through surgical delivery, ensuring adherence to required timelines.
• Review and validate CT and X-ray scan submissions for completeness and accuracy before processing.
• Process X-rays and CT’s to gather all necessary feedback for each case.
• Coordinate with engineering and R&D teams to ensure PSI guides are designed according to patient-specific requirements.
• Collaborate with manufacturing and operations to ensure efficient production and on-time delivery of PSI guides.
• Provide ongoing communication and status updates to surgeons and sales representatives regarding case progress.
• Ensure compliance with regulatory requirements, quality system procedures, and company standards throughout the PSI workflow.
• Maintain detailed records of case histories, approvals, and communications to ensure traceability.
• Identify opportunities to improve PSI process efficiency and drive continuous improvement initiatives.

MINIMUM REQUIREMENTS:

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 3+  years of experience in the medical device industry or similar regulated environment required
• Preferred experience in customer relations interacting with surgeons and / or sales reps, (experience with patient-specific or custom medical devices is a plus)
• Experience with Microsoft applications (Word, Excel, Outlook)
• SOLIDWORKS or other 3D modeling software experience preferred

All your information will be kept confidential according to EEO guidelines.

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