At TradeQuo, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges. Join our team in Cyprus and become part of a culture that values your contributions and nurtures your professional growth. Your role at TradeQuo:
We are seeking a Customer Support Officer (Arabic speakers) with a passion for providing exceptional customer service.
You will:
▪ Provide customer service to clients via live chat, phone call, and email ▪ Keep clients updated on the status of their requests, providing clear and concise communication
▪ Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
▪ Ensure compliance with market-specific regulatory requirements ▪ Verify documents submitted by clients within specific regions while adhering to regulatory requirements
Prepare and interpret reports and documentation
▪ Attend company seminars to stay up-to-date with the company's business functions and roles
▪ Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
▪ Collaborate with the BD team to develop business strategies aligned with trends & customer needs
▪ Undertake other ad hoc tasks assigned by the manager What makes you a great fit:
▪ Minimum 1 year experience in Customer Service
▪ Fluent in English and Arabic (native)
▪ Customer-focused and dedicated to providing exceptional service ▪ Strong ability to communicate effectively
▪ Proficient in troubleshooting and multitasking
▪ Self-motivated and reliable with a proven track record of meeting and exceeding expectations
▪ Can-do attitude and a willingness to learn What we offer:
▪ Competitive and attractive compensation
▪ Extensive learning opportunities, such as professional training and certifications,
▪ Generous time off, including 21 days of annual leave and paid sick leave
▪ Monthly health & Wellbeing allowance
▪ Outstanding team-building experiences and community gatherings
▪ A collaborative and forward-thinking work environment
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trade quo global ltd is a securities dealer registered in seychelles with registration number 8430709-1 and authorised by the financial services authority (fsa) with licence number sd140. the registered office of trade quo global ltd is at 9a ct h...
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