Business Development Manager

To apply for the Business Development Manager position at TOPdesk, candidates should ideally have a university degree, preferably with a 1st or 2:1 classification. Additionally, 2-5 years of experience in B2B sales or pre-sales consultancy in business software solutions is preferred, along with strong demoing skills and an interest in technology.

As a Business Development Manager at TOPdesk, you will be responsible for closing new business deals, demonstrating our software to qualified leads, and leveraging various sales techniques to drive revenue growth. You will work alongside a BDR, Implementation Consultant, and Customer Success Manager, handling a complex sales cycle within a collaborative environment.

The work environment for a Business Development Manager at TOPdesk is supportive and international, emphasizing collaboration and employee wellbeing. With flexible hybrid working options, you can manage your work-life balance while being part of a multicultural team passionate about delivering excellent service management solutions.

TOPdesk is committed to employee development, offering a unique program called '10 to Grow' which provides a training budget equal to 10% of your salary. This allows you to invest in your professional growth and acquire new skills relevant to your role as a Business Development Manager.

Performance expectations for a Business Development Manager at TOPdesk focus on achieving individual revenue targets, effectively managing a complex sales cycle, and leveraging skills in engaging clients. You will be tasked with converting leads into closed business, demonstrating your persuasive communication abilities.

While not strictly required, experience in public sector bidding can be advantageous for the Business Development Manager position at TOPdesk. The role involves potential opportunities within the public sector, and candidates with such experience may find it beneficial.

TOPdesk offers a competitive salary with an uncapped commission scheme, generous vacation policies, enhanced pension plans, and private healthcare. Additional beneifts include team outings, a cycle to work scheme, and a focus on maintaining a healthy work-life balance.

To effectively close a sales deal as a Business Development Manager, focus on understanding the client’s requirements and objections thoroughly. Highlight how TOPdesk’s solutions specifically address their pain points, and engage them in a dialogue to ensure all their concerns are resolved before proposing the final agreement.

When discussing a successful sales strategy, mention specifics such as leveraging a consultative sales approach. Share an example where you identified client needs through active listening, presented tailored solutions, and guided them through the decision-making process, leading to a successful close at TOPdesk.

Collaboration plays a crucial role in success as a Business Development Manager. Highlight how working alongside BDRs and Customer Success Managers enhances your ability to provide comprehensive solutions. Discuss how teamwork leads to a better understanding of client needs and effective engagement throughout the sales cycle.

Maintaining relationships post-sale is vital; I focus on regular communication and follow-ups. By ensuring clients are satisfied with their purchase and offering ongoing support through cross-functional collaboration, I build trust. Sharing valuable insights and checking in helps keep the relationship warm and fosters future business.

Discuss your experience with software demonstrations by outlining how you prepare by understanding client requirements. Highlight your techniques for making demos engaging and interactive, ensuring potential clients can visualize how TOPdesk solutions meet their specific business needs.

In a sales environment, I am motivated by meeting challenges head-on and achieving targets. The thrill of turning a lead into a client, the potential for growth at TOPdesk, and the opportunity to impact clients positively drive my passion for success in business development.

Prioritizing sales activities involves evaluating lead quality and potential revenue impact. I utilize tools and frameworks to manage my pipeline effectively, ensuring that I focus on high-priority leads that align with TOPdesk’s strategic goals and my revenue targets.

Handling objections requires active listening and empathy. I address concerns by clarifying misunderstandings and presenting successful case studies from TOPdesk. This approach reassures clients that their hesitations are valid and that our solutions can deliver the results they need.

When asked this question, emphasize TOPdesk’s commitment to employee wellbeing, customer service, and innovative solutions. Highlight the supportive work culture that encourages employee growth and how TOPdesk's software uniquely addresses client needs in service management.

Express your desire to work at TOPdesk due to its exceptional workplace culture, focus on professional development, and exciting mission to enhance service management. Talk about how you resonate with the company's values and are eager to contribute to its continued success.