Junior Project Manager

Tomax is a dynamic and innovative company in the tech industry, specializing in software solutions that make a real impact, is looking to expand its team.

In our company, customer satisfaction and success are at the core of everything we do. We’re looking for a team player who thrives on delivering exceptional service and ensuring our clients achieve their goals

As a Project Manager, you will play a crucial role in ensuring that customers achieve their desired outcomes and derive maximum value from the products or services offered by the company. The position is customer-focused, combining aspects of relationship management, problem-solving, and strategic management.

Main responsibilities:

• Onboarding & Implementation: Guide new clients through onboarding, provide training, and ensure smooth product implementation.

• Customer Engagement: Act as a trusted advisor, maintaining close relationships with clients and supporting them through various processes to achieve their goals.

• Proactive Solutions: Anticipate challenges, address client needs efficiently, and coordinate with internal teams to deliver tailored solutions.

• Customer Retention: Monitor client satisfaction, drive renewals, and identify opportunities for growth, such as upselling or cross-selling.

• Collaboration: Work with sales, product, and other teams to ensure seamless client experiences and align solutions with client objectives.

• Excellent communication skills in Hebrew and English.

• Strong problem-solving and project management abilities.

• Customer-focused mindset with empathy and attention to detail.

• Technological approach with the ability to understand and navigate complex software systems.

• Experience in working cross-functionally with internal teams.
• Previous experience in customer success, account management, or a related role, preferably in a tech or SaaS environment.
• Proven track record of managing client relationships and driving customer satisfaction.
• Familiarity with CRM software and other client management tools.
• Experience in onboarding, training, and guiding clients through product implementations.