Job details

Senior Full Stack Software Engineer - Help Center

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Are you bready* for a change?

Toast is looking for a Senior Full Stack Software Engineer to join the Help Center engineering team. At Toast, we’re on a mission to make restaurants more successful, and that includes making it easy for them to get the help they need, fast. The Help Center team builds the tools and experiences that empower customers to find answers independently, right when they need them. If you’re passionate about building meaningful products that make a real difference for customers(and support agents!), and you love working on both frontend and backend systems, this might be your perfect next roll*

About this roll* (Responsibilities)

Build and maintain scalable full stack web applications that power the Toast support platform
Collaborate with Product, Design, and Customer Care teams to create intuitive and effective self-service experiences
Contribute to personalised and intelligent support journeys that guide users to the right solutions faster
Participate in design and architectural discussions to ensure we’re building the right things the right way
Review code, mentor peers, and advocate for high-quality, maintainable software
Stay curious - Dig into data, talk to Care, and look for ways to continuously improve the digital support experience

Do you have the right ingredients*? (Requirements)

6+ years experience as a full stack software engineer
Deep experience building and maintaining systems using Kotlin or Java
Strong proficiency with Javascript/Typescript and ReactJS
Proven track record of designing and leading development of scalable, performant systems
Experience owning complex features or projects end-to-end across the stack
Ability to mentor and up-level engineers through code reviews, pairing, and technical guidance
Passionate about delivering great user experiences and building products that make a difference

**This is a hybrid role, requiring two days in the office per week**

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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