Operations Manager

Operations Manager

Reports To:  Vice President of Finance and Operations

Location: Onsite in Richmond, Virginia (minimum of three days/week)

Tilt Creative + Production is a creative and collaborative environment where your work will directly support our people, culture, and clients. If you thrive in a hands-on behind-the-scenes role that keeps everything running smoothly, we’d love to meet you.

Summary:

As the Operations Manager for Tilt Creative + Production, you'll oversee the day-to-day operations and maintenance of the company's physical space, ensuring a clean, functional, and comfortable environment for employees and clients. You’ll also manage building operations, maintenance, and vendors. Additionally, you’ll work with staff and planning teams in support of client meetings and events.

This is a highly collaborative role that blends hands-on problem-solving with project management, budgeting, and customer service.

Key Responsibilities:

Building Operations & Maintenance:

·       Oversee and manage building maintenance, repairs, and renovations.

·       Manage and monitor building systems (HVAC, electrical, plumbing, etc.), equipment, and furnishings.

·       Ensure compliance with building codes, safety regulations, and environmental standards.

·       Maintain a clean, organized, and functional office.

Vendor and Project Management:

·       Negotiate and manage contracts with vendors for cleaning, maintenance, security, and other services.

·       Evaluate vendor performance and ensure timely and effective service delivery.

·       Manage small to medium-sized facility projects from planning to execution.

·       Prepare project budgets and track expenses.

Employee & Client Support:

·       Respond to employee and client requests for building-related issues.

·       Provide guidance and support to employees on building operations and safety procedures.

·       Support visiting guests by creating a positive experience in line with our culture.

·       Maintain tidiness in the kitchen, conference rooms, public areas, etc.

·       Respond to main phone number calls and route to the appropriate person.

·       Handle shipping and receiving as needed.

·       Prepare and submit expense reports for leadership team members.

Inventory/Access Management:

·       Order and track inventory to ensure adequate supplies are available for office locations.

·       Manage the building access system, Sonitrol.  Responsible for badging and ensuring compliance with ISO/TISAX.

Budget Management:

•     Assist in developing and managing the building operations budget.

•     Track expenses and identify areas for cost savings.

Additional Expectations:

•     Infrequent night/weekend work depending on event schedule.

•     Ability to work onsite in the Richmond office with some hybrid flexibility.

•     Other duties as assigned.

Education/Experience:

•   Associate’s or bachelor’s degree (or equivalent experience in facilities, operations, or engineering).

•   3-5 years of experience in operations, facilities management, or a related field is preferred.

Technical Skills:

·       Proficient in Microsoft Office suite (Word, Excel, Outlook) and project management software.

Soft Skills:

·       Excellent communication, problem-solving, and organizational skills. 

·       Calm under pressure and adaptable to rapidly changing client needs. 

·       Service-oriented with a proactive mindset and attention to detail.

·       Comfortable working independently and as part of a team.

Physical Requirements:

·       Ability to lift up to 40 pounds without assistance.

·       Capable of standing, walking, climbing stairs/ladders, and moving furniture as needed.

Why Join Tilt?

• Competitive Salary + Performance-Based Incentives
• Comprehensive Benefits: Medical, dental, vision insurance, among others
• 401(k) Plan
• Generous PTO Policy
• Hybrid Work Flexibility
• Professional Growth Opportunities
• Creative & Collaborative Culture

Apply Now!

Ready to take the next step in your career? Apply today.

Join us at Tilt Creative + Production and help us shape the future of advertising and content creation.