Inbound Fulfillment Lead - (Shift 1)

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices. Every day, we help our 1.4M+ Members find better products, support better brands, and build a better world in the process. We are a profitable, half-billion-dollar revenue business proving that mission-focused companies can succeed. We are also a Certified B Corporation, recently became a Public Benefit Corporation, and are a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

SUMMARY - THE ROLE

At Thrive Market, we have fun, we love what we do, and it shows by our expansive growth. Our Thrivers are the backbone of our success.

With the continued growth of our Fulfillment Center in Ashley, PA, we have some exciting employment opportunities. Come experience all that we offer and Thrive along with us!

We currently have an opening for an Inbound Lead where you will be on the front lines contributing to awesome member experiences! That same experience applies to co-workers, the community, and our vendors. 

Schedule:

Monday - Thursday, 6:00am - 4:30pm (overtime as needed)

• Assist in the Receiving area by unloading freight, breaking down pallets, separating items, inspect, audit, scan and stow away with safety, care, and speed
• Confirm product integrity, checking for overages, shortages, or damage
• Partner with multiple cross functional departments including procurement, vendor management, transportation, and others
• Perform other duties as assigned with the flexibility to rotate to other departments and work extended hours, as necessary
• Perform quality inspections, documenting and escalating issues found to the appropriate teams
• Research claims and prepare proper documentation to process OS&D
• Responsible for inspecting shipments for load quality, food safety, delivery exceptions, validate exceptions, determine root cause of issues
• Responsible for inspecting shipments to confirm product integrity, validate claims, determine cause of shortages/damages and provide resolution
• Schedule and monitor shipments arriving at the warehouse
• Verify all BOL and packing lists are correct, scanning and send those documents to the appropriate teams
• Verify the accuracy of incoming shipments by comparing items and unloaded against bills of lading, invoices, manifests, storage receipts or other records

• High school diploma or equivalent (GED)
• High attention to detail and accuracy required
• Prior logistics, fulfillment and/or industry experience (preferred)
• Able to stand and walk for extended periods of time, frequently reaching with hands and arms, twisting, bending, stooping, squatting, lifting and carrying, pushing, and pulling up to 50 lbs.
• Experience with hand-held scanners (preferred)
• Honest with the highest integrity
• Dedicated to quality and high standards
• Supportive of values following policies and procedures
• Positive, ambitious, energetic, hardworking with a strong work ethic
• A team player with exceptional communication who is well organized and has an eye for detail
• Understanding the importance of accuracy and the potential financial implication it could have on the company.
• Ability to read and understand production and shipping documents

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive pay + equity
• Multiple work schedules available
• Opportunities for advancement. We have programs that will start you on a path and train you along the way
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private label products
• Casual atmosphere and great people to work with