Collection Account Representative

With Mother's Day holiday around the corner, Teleflora is busier than ever! We are looking for our Collection Account Representative position. We’ve been a part of The Wonderful Company family since 1979, with a nationwide network of florists we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Option 2: Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

We are looking for enthusiastic, outgoing candidates to Service delinquent Teleflora accounts. You'll be calling florists who have delinquent accounts to facilitate payment, answer questions florists may have on the past due portion of their account,  and submitting ACH or credit card payments that are given by the customer to ensure their accounts remain in a good standing. You'll be working in the Oklahoma City office Monday-Wednesday, with the option to work from home on Thursday and Friday. Working from home is voluntary and the option to work in the building five days a week is available.

• Call florists who have delinquent accounts and answer questions florist may have regarding their past due accounts
• Document all calls via the computer
• Answer incoming calls from florists or employees in other departments
• Submit ACH or credit card payments that are given by the customer
• Document comments from mail via the computer
• Notify florists when Teleflora receives an insufficient funds check
• Observe accounts for shops that have delinquent branch shops
• Other duties as needed
• Review accounts and make cancellation recommendations to the Collection Supervisor

Education:

• High school diploma or equivalent

 Knowledge/Skills:

• Experience collecting on delinquent accounts
• Strong written and oral communication skills
• Ability to make decision with little direction
• Strong attention to detail
• Basic math skills
• Ability to speak clearly in a well-modulated voice using good diction
• Typing 25 WPM/ net minimum
• Knowledgeable in basic computer skills

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos.

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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