IT Support Engineer - Level 2

• Competitive base salary + super + bonus

• NSW - North shore location
• Hybrid working environment
• Training, mentoring and development opportunities

Are you an IT Support Engineer with at least 2 years of hands-on experience in providing Level 2 support?

Are you passionate about technology and eager to elevate your technical expertise while delivering outstanding service?

If so, we want you to join our dynamic Support Engineering team!

In this role, you'll have the opportunity to collaborate with talented colleagues and build strong relationships with clients, all while solving complex technical challenges. You will be at the heart of our mission to deliver a top-tier "service experience" that makes a real impact.

What sets you apart? You're someone who understands the critical role IT plays in an organisation's success. You have the ability to analyse issues, think strategically, and implement effective solutions that help clients thrive. Whether you're working independently or alongside a team, your organisation, reliability, and dedication to excellence shine through.

If you're ready to take on new challenges, grow your skillset, and make a difference, we want to hear from you! This is your chance to be part of a fast-growing company where your contribution truly matters.

About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.  

• Experience working for a Managed Service Provider (MSP)
• Relevant bachelor's degree level qualification
• ITIL certification
• SC-300 Microsoft Identity certification

• Access Administrator Associate certification
• AZ-104 Microsoft Azure Administrator Associate

• MacOS knowledge
• Technologies:
• Hypervisor (VMware, vSphere, Microsoft Hyper-V)
• Veeam Backup and Replication
• Email Security (Mimecast etc.)
• Sophos Endpoint Protection or XG Firewall
• Microsoft SCCM or Azure Intune
• Good knowledge of:
• Microsoft 365 and Azure cloud platform
• Teams and SharePoint
• Active Directory
• Excellent time management and organisation skills
• Ability to work autonomously and in a team
• Excellent professional communication skills - face-to-face, phone and email
• Excellent customer service skills and a strong sense of empathy
• Strong analytical skills with the ability to think outside of the box
• Hands-on experience with Windows Server
• Ability to troubleshoot complex technical issues
• Excellent knowledge of Windows 10 and Office Suite
• Good knowledge of basic network troubleshooting
• Commercial awareness

At The Missing Link, a great company culture is key to our success. We prioritise staff happiness, and here are some of the benefits that come with being part of our team

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Competitive salary package including bonus
• Free breakfast, soft drinks/juices and monthly lunches