Spanish Speaking Customer Service for Automotive Industry - job 2 of 3

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Customer Service Representative for the Automotive Industry to join our dynamic team. In this role, you will be responsible for providing exceptional service to our clients in the automotive sector, ensuring that their inquiries and concerns are addressed with expertise and care. This position is perfect for someone who is passionate about cars, enjoys interacting with customers, and is fluent in both Spanish and English. You will be the first point of contact for customers, showcasing your ability to communicate effectively and efficiently while contributing to their overall satisfaction. As part of a global recruitment agency, you will also have the opportunity to engage with a diverse range of clients and stakeholders, enhancing your skills and expanding your career path. If you thrive in a fast-paced environment and are ready to take your customer service skills to the next level, we want to hear from you!

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients in the automotive industry.
• Handle customer inquiries and resolve issues via phone, email, and chat.
• Maintain a thorough understanding of automotive products and services to assist customers effectively.
• Process orders, returns, and exchanges accurately and efficiently.
• Document customer interactions and updates in the company's CRM system.
• Collaborate with team members to improve service processes and customer satisfaction.
• Stay informed about industry trends and changes to best serve customers.

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer service, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using customer service software and Microsoft Office Suite.
• A passion for the automotive industry and a desire to help customers.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...