Spanish speaking Customer Representative for a Video Game Brand

The House of Mercier is thrilled to announce an exciting opportunity for a Spanish speaking Customer Representative for a prominent Video Game Brand. In this vital role, you will be the primary contact for our Spanish-speaking gaming community, providing exceptional support and assistance related to games and services. Your responsibilities will include addressing customer inquiries, troubleshooting issues, and ensuring gamers receive an outstanding experience. If you are fluent in Spanish, have a passion for video games, and are committed to delivering high-quality customer service, we encourage you to apply and join our dynamic team that connects exceptional talent with meaningful opportunities in the gaming industry.

Responsibilities

• Engage with Spanish-speaking customers through various communication channels (phone, email, chat) to assist with inquiries about video games and related services.
• Effectively resolve customer concerns and provide comprehensive solutions to enhance satisfaction.
• Offer detailed information on game features, updates, and promotions to guide customers.
• Document all customer interactions accurately in the CRM system to maintain thorough records.
• Collaborate with team members to contribute to improved service practices and customer retention strategies.
• Gather and analyze customer feedback to enhance the overall support experience.
• Stay updated with the latest games, trends, and developments in the video game industry to provide informed support.

• Fluency in Spanish and English, both written and spoken, is essential.
• Previous experience in customer service, particularly in the gaming or technology sector, is preferred.
• Strong communication skills with a focus on delivering excellent customer support.
• Demonstrated ability to troubleshoot and resolve customer issues effectively and efficiently.
• Familiarity with CRM systems and customer support tools is advantageous.
• A passion for video games and an understanding of gaming culture is a plus.
• Flexible availability to accommodate evening and weekend shifts as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...