Portuguese Speaking Customer Support for Transportation Services - job 2 of 3

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for a Portuguese Speaking Customer Support professional to join our team, specializing in transportation services. In this role, you will provide invaluable assistance to our clients in the transportation sector, ensuring they receive the highest quality of service. Your fluency in Portuguese will enable you to communicate effectively with customers, addressing their inquiries and resolving any issues they may face. As a customer support representative, you will play an essential role in enhancing customer satisfaction and loyalty, making sure that every interaction is positive and constructive. This is an excellent opportunity for individuals who are passionate about customer service and looking to work in a dynamic environment. Join us at The House of Mercier and help us drive success for our clients in the transportation industry!

Responsibilities

• Provide exceptional customer support in Portuguese via phone, email, and chat for transportation services.
• Assist customers with inquiries regarding bookings, cancellations, and service updates.
• Resolve customer complaints promptly and professionally to ensure a positive experience.
• Maintain up-to-date knowledge of the company’s services and transportation industry standards.
• Collaborate with cross-functional teams to facilitate service resolutions and enhance customer support processes.
• Document customer interactions accurately in the CRM system for future reference.
• Proactively gather feedback to help improve services based on customer needs.

• Fluency in Portuguese (written and spoken) is mandatory; proficiency in English is preferred.
• Previous experience in customer support, preferably in the transportation or related industry.
• Exceptional communication and interpersonal skills with a strong customer service orientation.
• Ability to handle multiple inquiries and maintain a calm demeanor under pressure.
• Familiarity with transportation services and relevant industry practices.
• Proficient in using CRM systems and Microsoft Office Suite.
• Flexibility to work varied hours, including evenings and weekends as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...