Japanese Speaking Customer Support for Online Content Creators

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Japanese Speaking Customer Support for Online Content Creators to join our enthusiastic and growing team. In this vital role, you will provide exceptional support to online content creators in Japan and beyond, assisting them as they develop and share their unique voices in the digital space. Your fluency in Japanese, coupled with strong communication skills in English, will enable you to engage and assist our clients effectively. You will guide content creators in navigating our platforms, troubleshooting any issues they face, and offering best practices for maximizing their content’s impact. If you are passionate about the digital content landscape and enjoy helping others bring their creative visions to life, we invite you to apply and be part of our vibrant team at The House of Mercier.

Responsibilities

• Provide top-notch customer support to Japanese speaking content creators through various channels including email, chat, and phone.
• Address inquiries related to our services and assist clients with troubleshooting tech-related issues.
• Support content creators in utilizing our online tools and features effectively.
• Gather feedback from clients to enhance our support services and platform offerings.
• Offer advice and best practices to help clients optimize their content creation process.
• Document client interactions and insights to contribute to a knowledge base for continuous improvement.
• Collaborate with team members to ensure excellent service delivery and client satisfaction throughout.

• Fluency in Japanese (written and spoken) is essential; proficiency in English is also required.
• Experience in customer service, particularly in a role supporting content creators or within the digital services industry is preferred.
• Strong interpersonal skills with a focus on creating positive customer experiences.
• Ability to handle multiple inquiries and prioritize tasks in a fast-paced environment.
• Familiarity with online content creation tools and a passion for the digital content landscape.
• Proficient in using customer support software and Microsoft Office applications.
• A customer-centric mindset with a commitment to helping clients succeed in their creative endeavors.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...