German speaking Technical Support Agent

The House of Mercier, a dynamic recruitment agency, is seeking a German speaking Technical Support Agent to join our talented support team. In this pivotal role, you will provide exceptional technical assistance to our German-speaking clients, addressing their inquiries and resolving issues swiftly and effectively. You will have the opportunity to enhance customer satisfaction through your technical expertise and excellent communication skills. By understanding customer needs and troubleshooting a variety of technical problems, you will contribute to our mission of delivering unparalleled service. If you are passionate about technology and have a strong command of the German language, we invite you to apply and become an integral part of our innovative team.

Responsibilities

• Provide high-quality technical support to German-speaking customers through various channels including phone, email, and chat.
• Identify and resolve customer issues related to our products and services efficiently.
• Assist customers in navigating product features, installations, and settings.
• Maintain detailed records of customer interactions and troubleshooting steps taken.
• Work closely with product and technical teams to escalate and resolve critical issues.
• Educate customers on product functionalities and best practices to maximize their experience.
• Keep abreast of evolving product information and technical updates.

• Fluency in German and a good command of English, both spoken and written.
• Experience in technical support or a customer service role is preferred.
• Strong understanding of technology, software, and hardware systems.
• Excellent communication and interpersonal skills.
• Proven problem-solving and analytical abilities.
• Ability to handle multiple customer inquiries in a fast-paced environment.
• Willingness to work flexible hours to meet customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...