German speaking Customer Representative - job 1 of 2

The House of Mercier, a premier recruitment agency, is thrilled to announce an opportunity for a German speaking Customer Representative for DJI. In this critical role, you will serve as the main point of contact for our German-speaking clientele, providing excellent customer service and support related to DJI's cutting-edge products. Your main responsibilities will include addressing customer inquiries, resolving issues, and ensuring that each interaction reflects our commitment to quality and customer satisfaction. If you possess a strong command of the German language, a passion for technology, and a dedication to enhancing the customer experience, we invite you to apply and contribute to our mission of connecting remarkable talent with extraordinary career opportunities.

Responsibilities

• Provide support to German-speaking customers via phone, email, and chat regarding DJI products.
• Resolve customer complaints and inquiries effectively, ensuring a positive experience.
• Assist customers in selecting products, answering questions about features, and providing technical advice.
• Maintain accurate records of customer interactions in the CRM system.
• Work collaboratively with team members to enhance service delivery.
• Adapt to feedback and continuously strive to improve service performance.
• Stay informed about DJI’s product offerings and market developments to provide informed support.

• Fluent in German and English, both written and spoken, is required.
• Previous customer service experience, ideally in the technology sector.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Proven ability to troubleshoot and resolve customer issues effectively.
• Experience with CRM software and customer service tools is beneficial.
• Ability to work in a fast-paced, dynamic environment while remaining calm under pressure.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...