German Speaking Airline Customer Service Specialist - Athens (Remote in Greece)

The House of Mercier is excited to offer a remote opportunity for a German Speaking Airline Customer Service Specialist based in Greece. In this role, you will provide exceptional support to our German-speaking customers regarding their airline inquiries from the comfort of your own home. Your fluency in German and English will be essential in ensuring that all customer interactions are handled efficiently and professionally. If you have a passion for customer service and enjoy remote work, we invite you to apply!

Responsibilities

• Provide excellent customer service to German-speaking clients via phone, email, and live chat while working remotely.
• Assist customers with a variety of airline inquiries, including bookings, cancellations, and modifications.
• Resolve customer concerns and complaints in a timely and effective manner.
• Document all customer interactions accurately in our customer service system.
• Work collaboratively with airline partners to ensure customer needs are met.
• Keep updated on airline policies, travel regulations, and industry changes to provide accurate information.
• Achieve customer satisfaction targets and contribute to overall team performance.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, ideally within the airline or travel sector.
• Exceptional communication skills with a strong emphasis on customer satisfaction.
• Ability to manage challenging situations and resolve conflicts effectively.
• Familiarity with customer service tools and systems for tracking inquiries.
• Strong organizational skills and attention to detail.
• Ability to work independently and adapt to a remote work environment.
• Willingness to work flexible hours, including evenings and weekends as needed.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....